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Job Title: Customer Service Representative
Date Posted:
02/14/19 Ref. Number: 423
Type:
Full Time Part Time
Location: Concord, ON
Requirements:       Our client is a proudly Canadian company launched in 1994 which has grown to have thriving locations in Concord, Vancouver and Montreal. We are a leader in our industry and greatly improve the lives of Canadians by supplying a wide variety of products to facilities for children and seniors. Our products include food, educational and multi-sensory resources for all ages and abilities. We also specialize in permanent and mobile solutions to promote learning, cognitive and physical development. We are looking for a Customer Service Representative that wants to join a successful, growing Canadian company for a long future! Required: • One+ years of experience in a customer support function • Excellent customer service and problem solving skills with strong discipline to follow through • Must be highly detail oriented and have the ability to demonstrate efficiency and strong multitasking skills • Strong organizational, time management and priority setting skills to meet tight deadlines and quality targets, while working under minimal supervision • Strong judgment and decision making skills • Ability to solicit and gain assistance where required, and to maintain composure when dealing with difficult situations • Proven ability to deal with negative or conflict situations in a professional manner
Description: Day to day: • Receive, process and verify orders from customers • Answer telephone calls and service customers in a professional and timely manner; enter customer orders appropriately and accurately • Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicating changes to appropriate personnel/departments • Ensure and provide quality service to both internal and external customers • Communicate with Sales Representatives and/or customers to resolve a variety of order-related issues
Hours per week: Monday to Friday 9:00 AM to 5:00 PM 40 hrs/ week
Rate of Pay: TBD
Contact: Jessica Kahoon
Telephone:
905-948-9996 Fax: 905-948-9920
Email: jkahoon@jobskills.org


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