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Job Title: Customer Service Representative
Date Posted:
07/02/19 Ref. Number: 452
Type:
Full Time Part Time
Location: Concord, ON
Requirements:       Requirements: • One+ years of experience in a customer support function. • Excellent customer service and problem solving skills with strong discipline to follow through. • Must be highly detail oriented and have the ability to demonstrate efficiency and strong multitasking skills. • Strong organizational, time management and priority setting skills to meet tight deadlines and quality targets, while working under minimal supervision. • Strong judgment and decision making skills. • Ability to solicit and gain assistance where required, and to maintain composure when dealing with difficult situations. • Proven ability to deal with negative or conflict situations in a professional manner.
Description: • Receive, process and verify orders from customers. • Answer telephone calls and service customers in a professional and timely manner; enter customer orders appropriately and accurately. • Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicating changes to appropriate personnel/departments. • Ensure and provide quality service to both internal and external customers. • Communicate with Sales Representatives and/or customers to resolve a variety of order-related issues. Why Join Us: • Competitive compensation. • Comprehensive benefits and RRSP program. • Outstanding company culture of teamwork. • Opportunity for advancement.
Hours per week: Monday to Friday 9:00 AM to 5:00 PM 40 hrs/week
Rate of Pay: $16.5/hr
Contact: Brian MacKenzie
Telephone:
905-948-9996 Fax: 905-948-9920
Email: bmackenzie@jobskills.org


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