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Job Title: Field Service Technician
Date Posted:
06/26/19 Ref. Number: 457
Full Time Part Time
Location: Markham
Requirements:       Knowledge, Skills, and/or Abilities Required: • Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities. • Must be Cisco Certified. • Have 5 – 7 years of deskside support experience. • Have 5 – 7 years of break-fix experience. • Have 2 - 5 years of server experience. • Have 2 - 5 years of printer experience. • Have strong internetworking and troubleshooting skills. • Must have A+ certification. • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP). • Must be a self-starter and have the ability to manage multiple tasks. • Must have a valid driver’s license and access to a reliable vehicle at all times. • Must have a smart phone. • Must be able to pass a criminal background check. • Strong PC repair experience. • Must have your own IT tool kit and laptop. • Must have exceptional customer service skills. • Must have good communication skills. • Ability to work independently or as part of a team. • Ability to complete tasks effectively with minimal supervision. • Must be available to work flexible work schedules. • Must have a minimum of an IT diploma from a recognized school.
Description: Responsibilities: •Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc. • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc. • Handle software installation/support/upgrades. • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues. • Perform basic LAN and internetworking related activities. • Respond/update/close calls from National Dispatch/Call Management Center. • Perform warranty service calls both commercial and residential clients. • Perform other types of service calls from our Dispatch/Call Center as required. • Lead projects and train resources with the assistance of the Project Management Office. Work closely with the Operations team to maximize utility and complete calls or projects as required. • Certify/upgrade skillset as required when new customers or technology is introduced.
Hours per week: Monday to Friday (8am – 4:30pm or 10am – 6pm (Shift varies based on the demand of the clients) 40 hrs/ week
Rate of Pay: TBD
Contact: Jessica Kahoon
905-948-9996 Fax: 905-948-9920

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