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Job Title: OPTICIAN- Casual Part-Time or Full Time
Date Posted:
06/26/19 Ref. Number: 458
Type:
Full Time Part Time
Location: Markham
Requirements:       BASIC QUALIFICATIONS • Currently enrolled in Optician program. OR • Optical dispensing experience. • Knowledge of current optical theory and merchandise. • Knowledge of current store merchandise assortment and use of Inventory management systems.
Description: Our client is one of the largest optometry and optical retailers in the city of Markham. They are committed to continue to push the standard of care for your eyes higher and are always looking to ensure the products they offer are backed by an unconditional guarantee! They are two generations of optometrist, and have proudly served the community since 1980. The Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and creates an effective learning environment. MAJOR DUTIES AND RESPONSIBILITIES: • Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps: o Execute our Service Model through Connect, Explore and Exceed expectations. o Ability to support problem solving and troubleshooting. o Will engage patients, customers and fellow associates with use of our technology to support experiences. o Delivers Platinum Service. o Celebrates Unionville Optometry advantages and is a leader in the location that sets the tone for customer service. • Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems. • Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx, and price needs. Suggests improvements and recommends solutions to problems. Assist other retail associates with difficult and complex areas of customer product needs and prescriptions. • Shows patience and courtesy with indecisive or hard-to-please customers; tracks down answers to unfamiliar questions or products. • Assists co-workers who have questions or problems; cooperates readily in group efforts. • Is a leader in optical acumen that provides a voice for associates due to their expertise. 
Under the Supervision of a Licensed Optician • Educates the customer on Unionville Optometry guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties. • Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details. • Ensures finished eyewear meets Unionville Optometry standards and customer requirements/requests. • Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail. • Accurately operates the Point of Sale cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons. • Proficient in Order tracker to support customers getting orders RWP. (ready when promised). • Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
Hours per week:
Rate of Pay: $18.00 - $25.00 per hour depending on experience/qualifications
Contact: Jessica Kahoon
Telephone:
905-948-9996 Fax: 905-948-9920
Email: jkahoon@jobskills.org


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