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Job Title: Contact Center Representative - Bilingual (Cantonese/Mandarin)
Date Posted:
06/17/19 Ref. Number: 812
Type:
Full Time Part Time
Location: Markham
Requirements:       Bilingual - Must be able to read and speak Cantonese or Mandarin fluently. High school diploma and minimum of one (1) year of relevant experience. Possess computer & multi-tasking skills. Require full proficiency gained through job related training to perform a range of activities. Thrive in a dynamic and time-sensitive environment. Advanced knowledge of our business and understand the functions of our various business areas. Passionate and engaging professional with a desire to consistently and compassionately deliver superior customer experience. Mandatory Full Time Paid Training: Must be available for up to 10 weeks of full time training. Training times may be between 7:30 am - 3:30 pm or 4:00 pm to Midnight. Must be flexible for both training times. Shifts: Contact Center environment is 24/7 and will require specialists to be fully flexible to work within our Business Hours which are Monday to Sunday, 6:00am - 12:00am Midnight. Must be able to work 4:00 pm to 12:00 midnight including weekends.
Description: Provide customers with the best solutions and offer guidance on how our digital assets can further help them meet their needs, now and in the future, using knowledge you will gain about our product and service suite. Deliver outstanding service and/or sales support with minimal to moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time. Play a key role in addressing customer concerns and be accountable for problem solving and/or raising matters to the appropriate people. Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice. Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues, and improve efficiency of the advice team.
Hours per week: Monday - Sunday ( 40 )
Rate of Pay: $ 40, 000 per year
Contact: Brian MacKenzie
Telephone:
905-948-9996 Fax: 905-948-9920
Email: bmackenzie@jobskills.org


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Job Developers Team
Job Skills