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Job Title: Senior Dispatcher/Administrator
Date Posted:
09/09/19 Ref. Number: 371
Full Time Part Time
Location: Etobicoke
Requirements:       •A leader and professional with past experience in the transportation industry. •At least 2 years of proven experience in a fast-paced dispatch environment is preferred. •Valid Ontario Driver's Licence (full G licence or higher is mandatory) with clean driving record/driver's abstract and 5 years of Canadian driving experience. •Excellent written and verbal communication and customer service skills including a pleasant and upbeat telephone and email demeanor. •Good geographical knowledge of the GTA. •Ability to multi-task, manage high-stress situations and work with minimal supervision. •Strong proficiency with Microsoft Outlook (Email) and Microsoft Office (Word and Excel) •Good knowledge of Microsoft Office, tech savvy and ability to learn new software. •Strong interpersonal skills and the ability to work as part a team. •Excellent time management skills. •Attention to detail and a strong focus on follow through and follow up. •Proven ability to work well in a team environment. •Fluent English speaking, reading and writing skills and legible handwriting. •Hardworking, enthusiastic, positive and flexible “can-do” attitude. •Punctual and excellent attendance record. •Schedule flexibility to work some early mornings, evenings, weekends as required. This is not a part-time or remote position. •Willingness to adapt to our processes and way of doing business within a short period of time. •Ability to keep business matters strictly confidential. •Previous sales, supervisory experience and transportation industry experience is an asset. •DZ licence (or equivalent) would be an asset.
Description: •Dispatch drivers and vehicles across the GTA using our computerized system and 2-way radio. •Coordinate, monitor and oversee the on-time delivery of all shipments. •Answer phones, provide quotes, book delivery appointments, troubleshoot any issues and provide excellent customer service and driver support. •Coordinate tracking and PODs for all shipments. •Utilize excellent communication skills to maintain a positive, respectful and professional working relationship with all drivers and management. •Provide ongoing communication with customers, drivers and management regarding any service issues. •Provide ongoing supervisory support to drivers. •Schedule delivery appointments and troubleshoot any logistical issues. •Responsible for accurate data entry into company’s online dispatch system to communicate with drivers. •Prepare, print and file all necessary shipping documents on a daily basis. •Respond to, report and document any accidents or incidents. •Provide excellent customer service skills with a positive phone demeanor. •Ability to lift up to 50lbs. •Provide ongoing driving assistance or second hand for deliveries using company van or car when required (during busy times, when other drivers are away or act as a driver's helper on more sophisticated deliveries).
Hours per week: 40
Rate of Pay: TBD
Contact: Sarabjit Rana
905-453-7896 Fax: 905-453-7894

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