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Job Title: Customer Service Coordinator
Date Posted:
09/16/19 Ref. Number: 403
Type:
Full Time Part Time
Location: Markham
Requirements:       Minimum 1 year customer service experience (retail or call center). College diploma an asset. Bilingualism (English and French) an asset. Excellent communication skills, both written and oral. Must be a self-motivated and well organized. Basic keyboarding skills
Description: The Customer Service Coordinator is responsible for order taking while providing excellent customer service to our clients on the knowledge of our products and assisting them with other support as required. Responsible for receiving and processing orders and adjustments by phone, email and fax to complete customer orders. Provide courteous and efficient service including accurate order taking to customers to maximize sales and frequency. Complete daily production reports, route reports and customer invoicing for appropriate department leads. Coordinate customer inquiries regarding post-sales, non-technical issues, and transfer customer escalations to Supervisor. Assists in the coordination of customer accounts including: outlining product details, price quotations, product availability and liaison with other departments in account setups. Advise customers accordingly of changes/delays including holiday closures, route modifications, etc.
Hours per week: Monday - Friday 8:30am - 5:00pm (42.5)
Rate of Pay: $35,000 - $40,000
Contact: Teresa Brace
Telephone:
905-948-9996 Fax: 905-948-9920
Email: tbrace@jobskills.org


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Job Developers Team
Job Skills