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Job Title: Product Return & Warranty Specialist
Date Posted:
03/03/20 Ref. Number: 567
Full Time Part Time
Location: Markham
Requirements:       - Ensuring 99.9% accuracy when processing/testing incoming returns -Ensuring 2-hour response times to customer inquiries. -Ensuring work space is well organized, accessible and clean -Contacting manufacturers/suppliers to process product warranties -Develop strong understanding of products and documenting common issues/concerns -Providing insight to management of concerning products -Working with partners to get products repaired -Shipping and receiving of items worked on -Ensuring all product tracking is 100% accurate and always up to date -Simplifying current processes to become more efficient -Meeting deadlines on a regular basis, as many tasks are very time sensitive -Packaging, labeling and processing shipments (can be labor intensive at times- able to lift to 20kg when necessary) This role will be DYNAMIC! Your role could slightly alter and will grow! College/University Education is preferred Computer and Internet literate is essential Organization and accuracy are CRUCIAL elements for this role. Superb time management skills Technology friendly/ savvy Basic financial literacy is essential Self-Starter/Willingness to Learn Passionate about Technology is a plus Reliability is essential Adaptability- Works great alone and with others Collaborative- Works well in a team environment
Description: As the Product Return & Warranty Specialist you will be primarily responsible for managing and responding to processing incoming product returns, testing to determine product issues and taking appropriate actions to get the products repaired/claimed/replaced to ensure 100% of product returns are processed/repaired and sent to customers within 14 days. In addition, you will answer customer related product inquiries to drive 100% satisfaction to our customers. This role is of foundational importance to the business and we are seeking somebody who can be adaptable, works well independently as well as with a team. Growth Opportunity: Our company is growing at a rapid rate. If the candidate thrives in the role he/she will evolve into a managerial position overseeing and managing other employees and/or other aspects of the business.
Hours per week: full-time 40
Rate of Pay: 15/hr
Contact: Susan Vanderwouw
905-476-8088 Fax: 905-476-5988

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