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Job Title: Product Return & Warranty Specialist
Date Posted:
02/20/20 Ref. Number: 442
Type:
Full Time Part Time
Location: Markham
Requirements:       College/University Education is preferred. Computer and Internet literate is essential. Organization and accuracy are CRUCIAL elements for this role. Superb time management skills. Technology friendly/ savvy. Basic financial literacy is essential. Self-Starter/Willingness to Learn. Passionate about Technology is a plus. Reliability is essential. Adaptability- Works great alone and with others. Collaborative- Works well in a team environment.
Description: Ensuring 99.9% accuracy when processing/testing incoming returns. Ensuring 2-hour response times to customer inquiries. Ensuring work space is well organized, accessible and clean. Contacting manufacturers/suppliers to process product warranties. Develop strong understanding of products and documenting common issues/concerns. Providing insight to management of concerning products. Working with partners to get products repaired. Shipping and receiving of items worked on. Ensuring all product tracking is 100% accurate and always up to date. Simplifying current processes to become more efficient. Meeting deadlines on a regular basis, as many tasks are very time sensitive. Packaging, labeling and processing shipments (can be labor intensive at times- able to lift to 20kg when necessary).
Hours per week: Monday - Friday (40 hrs)
Rate of Pay: $15.00 per hour
Contact: Teresa Brace
Telephone:
905-948-9996 Fax: 905-948-9920
Email: tbrace@jobskills.org


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