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Job Title: Team Lead - IT Helpdesk
Date Posted: 08/10/23 Ref. Number: 218
Type: Full Time Part Time
Location: Oakville
Requirements: 3+ years of experience in a Helpdesk environment
Experience with all variations of Windows, MAC and Mobile OS
Thorough understanding of IP networking
Outstanding people skills and customer service skills orientation
Able to handle rapidly changing priorities, high visibility-high stress situations
Excellent interpersonal and telephone skills
Excellent research skills
Availability to travel to various sites in Southwestern Ontario region on occasion
Vehicle and valid driver's license required
Description: Troubleshooting all support calls from a ticket queue submitted by end-users
Setting up new PC/MAC workstations, printers and other peripherals
Diagnosing and supporting all client applications
Troubleshooting PC/MAC hardware and operating system software in a corporate environment
Support of wireless telecom devices including user support, hardware provisioning (IOS, Android)
Repairing and/or coordinating repair of hardware devices
Creating documentation and/or revising training manuals
Maintaining asset tracking
Manage the ticket system such as assigning/following-up tickets and creating management reporting
Mentoring other members of the Helpdesk team
Assuming additional responsibilities and completing special projects as needed or directed.
Hours per week: Monday-Friday (40)
Rate of Pay: TBD
Contact: Sandra Araujo
Telephone: 905-453-7896 Fax: 905-453-7894