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Job Title: Team Lead - IT Helpdesk   Date Posted: 08/10/23 Ref. Number: 218 Type: Full Time Part Time Location: Oakville Requirements: 3+ years of experience in a Helpdesk environment Experience with all variations of Windows, MAC and Mobile OS Thorough understanding of IP networking Outstanding people skills and customer service skills orientation Able to handle rapidly changing priorities, high visibility-high stress situations Excellent interpersonal and telephone skills Excellent research skills Availability to travel to various sites in Southwestern Ontario region on occasion Vehicle and valid driver's license required Description: Troubleshooting all support calls from a ticket queue submitted by end-users Setting up new PC/MAC workstations, printers and other peripherals Diagnosing and supporting all client applications Troubleshooting PC/MAC hardware and operating system software in a corporate environment Support of wireless telecom devices including user support, hardware provisioning (IOS, Android) Repairing and/or coordinating repair of hardware devices Creating documentation and/or revising training manuals Maintaining asset tracking Manage the ticket system such as assigning/following-up tickets and creating management reporting Mentoring other members of the Helpdesk team Assuming additional responsibilities and completing special projects as needed or directed. Hours per week: Monday-Friday (40) Rate of Pay: TBD Contact: Sandra Araujo Telephone: 905-453-7896 Fax: 905-453-7894 Email: saraujo@jobskills.org