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Job Title: Retail Sales Associate
Date Posted: 07/14/23 Ref. Number: 347
Type: Full Time Part Time
Location: Woodbridge
Requirements: Basic reading, writing, math skills, experience with computers. Loves to travel and has an interest in luggage, leathergoods and/or willingness to learn and become a luggage expert. Enthusiastic and eager to learn (who knew there were so many luggage brands). Proven sales ability & prior experience in sales with a desire to succeed. Minimum 1-year work experience in Canada (Preferred). Mature, likeable, teachable and reliable (great customer service starts with YOU!). Has strong organizational skills and the ability to multi-task in a fast-paced, ever-changing environment. Punctual and Flexible to work evenings, weekends and holidays. Ability to multi-task customer service, administrative & other duties. Self-motivated and able to work with little supervision. Ability to ensure that customer loyalty is built and maintained by providing the ultimate shopping experience and by resolving most customer issues or complaints smoothly at the store level in a timely and positive manner. Upbeat, optimistic, a good listener and friendly. Speaks English fluently and able to communicate clearly and concisely, both orally and in writing. (Being multilingual is an asset, i.e. French, Italian, Korean, Chinese...)
Description: Greet customers and determine their needs and wants. Providing exceptional customer service with a can-do attitude and friendly demeanor. Recommend merchandise based on individual requirements. Provide advice to clients regarding particular products or services. Explain the use and advantage of merchandise to customers. Advise customers on how to care of merchandise and warranty coverage. Quote prices and discounts as well as return policy, warranties and product availability dates. Answer customers’ queries and concerns in-store and over the phone email, virtual chat. Process customer transactions, including; sales, returns & exchanges. Use computer POS sales system and accepting payment through cash, credit card, gift cards. Support E-commerce department with preparing any in-store pick-ups at your location or orders going out. Assist in display of merchandise to present a professional and appealing look. Maintain a clean and customer-friendly environment in the store. Assist with marketing effort and promotional campaigns to help store sales. Maintain sales records for inventory control and help with forecast and order if required.
Hours per week: Monday-Friday / Weekend Availability 25-35 hours per week
Rate of Pay: $16-$18 plus commission & bonuses
Contact: Julia Cavaliere
Telephone: 905-453-7896 Fax: 905-453-7894