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Job Title: Rental Shop Technician   Date Posted: 08/21/23 Ref. Number: 975 Type: Full Time Part Time Location: Keswick Requirements: Minimum 18 years of age Ski and snowboard binding, mounting, and tuning experience is considered an asset. Successful completion of Ski Binding Certification, within 1 month of date of hire (training to be provided upon employment). Previous supervisory experience is considered an asset. Knowledge of all ticketing and equipment rentals sales options. Previous cash handling experience with accurate cash handling skills. Ability to work in and withstand cold temperatures and adverse weather conditions. Ability to work independently without close supervision, and also take direction and work co-operatively with all levels of staff. Effective conflict resolution, problem solving and critical thinking skills. Excellent customer service skills to deal effectively with the general public. Excellent communication skills, both oral and written. Strong organizational skills. Strong communication and interpersonal skills Provide a Police Vulnerable Sector Check (must be current within one year). Current Standard First Aid with CPR-C is considered an asset. Description: Demonstrates a high level of customer service and provides this service on the front-line of operation and does so in an efficient, courteous and respectful manner. Daily operation of the rental shop, including lift tickets, ski and snowboard equipment rental sales & inquires. Supports guests with safe and proper ski and snowboard equipment fittings and ensures that all equipment is returned and inspected for future use. Accurate completion of liability waivers, ski and snowboard rental forms as well as securing and returning of security/damage deposit. Communicate with clients and public regarding snow school lesson opportunities and accident prevention relative to the alpine responsibility code. Adheres and implements all ski binding certification standards and any additional technical/safety standards provided by ski and snowboard manufacturers of the rental equipment in inventory. Ensures that proper cleaning and sanitization procedures are followed for all ski and snowboard equipment. Conducts regular maintenance of all ski and snowboard rental equipment as needed (i.e. waxing, sharpening, repairs, retirement, etc.), inspects equipment and tools before and after each usage and reports any safety concerns or recommendation for replacement to the Recreation Services Supervisor or designate. Assists with planning and facilitation of staff training sessions for all rental shop attendants in co-operation with the Recreation Services Supervisor or designate. Ensures that incident procedures are strictly adhered to at all times and reviews all accident/incident reports involving rented ski and snowboard equipment with Ski Patrol and Recreation Services Supervisor to determine if caused by equipment failure, improper usage, etc.; Responsible for ski and snowboard rental shop asset management and inventory (i.e. inspecting, updating, monitoring and decommissioning of existing equipment as well as assigning asset numbers and information to new equipment). Responsible for the recording, maintenance and safe keeping of risk management documentation such as waiver release forms, liability forms, safety checklists, pre-use inspections, work orders, maintenance and repair reports, etc.; Processes all point of sale purchases, and handles cash, credit and debit transactions in an accurate manner and balances daily sales to align with computer reports. Follows all specified cash handling procedures including float reporting, cash reconciliation, and cash depositing. Answers all in person and telephone inquiries and responds to voicemails in a timely manner. Supports the delivery of site-specific events as required/requested. Maintains working area to ensure it is clean and presentable at all times. Performs administrative tasks to support the program as assigned by the Recreation Services Supervisor or designate. Participate in the Town’s Health and Safety Program and follow safety practices in work methods and procedures; observes and complies with all relevant Health & Safety regulations. Immediately report all, concerns, suspicious occurrences and hazardous conditions to the Recreation Services Supervisor or designate. Assists with coaching and evaluation of rental shop attendants to ensure all staff abide by rental shop and departmental policies and procedures and other applicable legislation. Hours per week: schedule varies throughout the week (5-20) Rate of Pay: $17.80 - $18.40 per hour Contact: Jessenia Feijo Telephone: Fax: Email: jfeijo@jobskills.org