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Job Title: Rental Shop Attendant
Date Posted: 08/21/23 Ref. Number: 976
Type: Full Time Part Time
Location: Keswick
Requirements: Prior experience skiing and/or snowboarding is considered an asset.
Successful completion of Ski Binding Certification, within 1 month of date of hire (training to be provided upon employment).
Knowledge of all ticketing and equipment rentals sales options.
Ability to work in and withstand severe cold and adverse weather conditions.
Ability to work independently without close supervision.
Effective conflict resolution, problem solving and critical thinking skills.
Excellent customer service skills to deal effectively with the general public.
Must be available to work flexible hours including daytime, evenings, weekends and holidays.
Previous cash handling experience with accurate cash handling skills.
Strong organizational skills.
Strong communication and interpersonal skills
Provide a Police Vulnerable Sector Check (must be current within one year).
Current Standard First Aid with CPR-C is considered an asset.
Description: Demonstrates a high level of customer service and provides this service on the front-line of operation and does so in an efficient, courteous and respectful manner.
Daily operation of the rental shop, including lift tickets, ski and snowboard equipment rental sales & inquires.
Supports guests with safe and proper ski and snowboard equipment fittings and ensures that all equipment is returned and inspected for future use.
Accurate completion of liability waivers, ski and snowboard rental forms as well as securing and returning of security/damage deposit.
Communicate with clients and public regarding snow school lesson opportunities and accident prevention relative to the alpine responsibility code.
Ensures that proper cleaning and sanitization procedures are followed for all ski and snowboard equipment.
Conducts regular maintenance of all ski and snowboard rental equipment as needed (i.e. waxing, etc.), inspects equipment before and after each usage and reports any safety concerns to the Rental Shop Technician.
Processes all point-of-sale purchases, and handles cash, credit and debit transactions in an accurate manner and balances daily sales to align with computer reports.
Follows all specified cash handling procedures including float reporting, cash reconciliation, and cash depositing.
Answers all in person and telephone inquiries and responds to voicemails in a timely manner.
Performs administrative tasks as assigned by the Rental Shop Technician or designate.
Supports the delivery of site-specific events as required/requested.
Maintains working area to ensure it is clean and presentable at all times.
Participate in the Town’s Health and Safety Program and follow safety practices in work methods and procedures; observes and complies with all relevant Health & Safety regulations.
Immediately report all, concerns, suspicious occurrences and hazardous conditions to the Recreation Services Supervisor or designate.
Hours per week: schedule varies throughout the week (4-30)
Rate of Pay: $16.55 per hour
Contact: Jessenia Feijo
Telephone: Fax: