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Job Title: Customer Service Representative
Date Posted: 08/21/23 Ref. Number: 977
Type: Full Time Part Time
Location: Keswick
Requirements: Knowledge of all ticketing and sales options;
Experience working in a recreational and/or customer service setting considered an asset;
Knowledge of the ActiveNET and Fareharbor software systems considered an asset.
Responsible, courteous, good communication skills.
Ability to work independently without close supervision.
Effective conflict resolution, problem solving and critical thinking skills.
Excellent customer service skills to deal effectively with the general public;
Must be available to work flexible hours including daytime, evenings, weekends and holidays.
Previous cash handling experience with accurate cash handling skills.
Strong organizational skills.
Description: Demonstrates a high level of customer service and provides this service on the front-line of operation and does so in an efficient, courteous and respectful manner.
Daily operation of the ticketing office, including lift ticket, season pass, lesson and helmet rental sales & inquires.
Supports guests with proper helmet fittings and ensures that all helmets are returned and inspected for future use.
the accurate completion of liability waiver, helmet and locker rental forms as well as securing and returning of security/damage deposit.
Processes all point of sale purchases, and handles cash, credit and debit transactions in an accurate manner and balances daily sales to align with computer reports.
Follows all specified cash handling procedures including float reporting, cash reconciliation, and cash depositing.
Answers all in person and telephone inquiries and responds to voicemails in a timely manner.
Assists with cafeteria attendant duties as required (see ROC Cafeteria Attendant job description for further details);
Participate in the Town’s Health and Safety Program and follow safety practices in work methods and procedures; observes and complies with all relevant Health & Safety regulations.
Immediately report all, concerns, suspicious occurrences
Hours per week: schedule varies throughout the week (4-25)
Rate of Pay: $16.55
Contact: Jessenia Feijo
Telephone: Fax: