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Job Title: Lead Customer Service & Cafeteria Representative   Date Posted: 08/21/23 Ref. Number: 979 Type: Full Time Part Time Location: Keswick Requirements: Possess a High school diploma or equivalent. Current Food Handler certification is considered is required. Knowledge of all cafeteria menu options along with food service techniques; Previous restaurant or cafeteria food preparation (preferably in a supervisory role); Knowledge of the ActiveNET and Fareharbor software systems considered an asset; Responsible, courteous, good communication skills; Effective conflict resolution, problem solving and critical thinking skills; Ability to work independently without close supervision; Previous cash handling experience with accurate cash handling skills; Excellent computer Skills and good working knowledge of all Microsoft Office programs. Excellent customer service skills to deal effectively with the general public. Must be available to work flexible hours including daytime, evenings, weekends and holidays. Description: Opens and closes the ticket office and cafeteria. Assists with training, scheduling, and on-going guidance and support to customer service representatives and cafeteria attendants. Follows all specified procedures to correctly handle all cash and credit transactions, ensuring accurate sales transactions, including counting start up cash and balancing at end of shift, authorizes refunds and provides petty cash as required and makes daily deposits at the end of each closing shift. Performs/oversees sales to customers and maintains a pleasant attitude in an effort to create a positive customer experience and responds to all customer requests in a timely and professional manner. Ensures that food and beverage products are fresh, appetizing and properly prepared in accordance with the York Region Public Health Department regulations and guidelines. Ensures proper food handling procedures to maintain high standards of quality control and hygiene. Correctly operates all food service equipment and conducts regular maintenance inspections. Ensures weekly inventory control and documentation, daily restocking of merchandise and assist with ordering supplies as needed. Ensures diligent record keeping as it pertains to temperature regulations, inventory checklists, equipment and food inspection, and food waste reports are being conducted as needed. Oversees or performs daily cleaning of cafeteria and equipment and trash removal and ensures that cafeteria work areas are kept neat, orderly and clean. Oversees staff in providing prompt, efficient and gracious service to all guests including preparing food, beverages and snacks as ordered, bussing tables and giving correct change for cash transactions. Assists with coordination of special events as required. Utilizes the first in, first out (FIFO) rule and sorts food by their best before or expiration dates. Stores all food and beverage in accordance to York Region Public Health Department timelines and guidelines along with any product timelines and guidelines including listed on packaging. Assists with customer service and cafeteria duties as required. Immediately report all concerns (including product), suspicious occurrences and hazardous conditions to the Recreation Services Supervisor or designate. Hours per week: 2 (20-40) Rate of Pay: $17.40 - $18.40 per hour Contact: Jessenia Feijo Telephone: Fax: Email: jfeijo@jobskills.org