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Job Title: Lead Snow School Instructor   Date Posted: 08/21/23 Ref. Number: 985 Type: Full Time Part Time Location: Keswick Requirements: High School Graduate or equivalent. Minimum 2 years related experience in a ski and snowboard instructor or snow school environment. Previous supervisory experience is considered an asset. Ability to confidently ski and snowboard. Level 1 Certified Instructor (CSIA or CASI) in considered an asset. Level 2 Certified Instructor (CSIA or CASI) in considered an asset. Level 1 Certified Park Instructor (CSIA or CASI) in considered an asset. Ability to work in and withstand cold temperatures and adverse weather conditions. Ability to take direction and work co-operatively with all levels of staff. Excellent communication skills, both oral and written. Excellent customer service skills to deal effectively with the general public, participants and parents/guardians. Strong organizational skills. Ability to work independently without close supervision. Effective conflict resolution, problem solving and critical thinking skills. Must be available to work flexible hours including daytime, evenings, weekends and holidays. Must provide a current (within the year) Vulnerable Sector Police Screen to verify suitability for employment. Description: Assist with planning and facilitation of staff training sessions for all instructors in co-operation with the Recreation Programmer. Assist with direction of day-to-day “on site” operation of the lessons. Ensures staff adhere to all safety policies and protocol set during lessons. Conduct helmet fittings for lesson participants (if required). Daily inspection of all on-hill snow school equipment. Daily set-up and take down of all on-hill snow school equipment. Provide recommendations on how to adapt terrain to provide continuous learning opportunities for the participants. Ability to cover shifts in the event of instructor absence for both ski and snowboard lessons. Lesson registrations, lesson transfers and updating of family account information. Review and distribution of digital report cards to participants. Assists with coaching and evaluation of ski and snowboard instructors to ensure all staff abide by snow school and departmental policies and procedures and other applicable legislation. Responsible for completing required evaluation reports for all ski and snowboard instructors. Ensures that incident procedures are strictly adhered to at all times. Answers general in-person, telephone and email inquiries and responds to voicemails in a timely manner. Maintain on-going communication with parents/guardians regarding children’s progress throughout session. Demonstrates a high-level of customer service and does so in an efficient, courteous and respectful manner. Participate in the Town’s Health and Safety Program and follow safety practices in work methods and procedures; observes and complies with all relevant Health & Safety regulations. Immediately report all concerns (including product), suspicious occurrences and hazardous conditions to the Recreation Services Supervisor or designate Hours per week: schedule varies throughout the week (10-40) Rate of Pay: TBD Contact: Jessenia Feijo Telephone: Fax: Email: jfeijo@jobskills.org