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Job Title: IT Support Specialist   Date Posted: 04/12/24 Ref. Number: 885 Type: Full Time Part Time Location: Markham Requirements: Please included Salary/Hourly wage with Resume. RESUMES WITHOUT THIS WILL NOT BE REVIEWED *** Must have a car as some travel is required – Compensation Provided *** Seeking an enthusiastic IT Support Specialist with the following: Technical Requirements: • REQUIRED MINIMUM of 7 years experience supporting servers and end users • Proven Experience working with Windows 10, Server 2012/16/19 in a business environment • Experienced in supporting MacOS users in a business environment • Ability to install, configure, administer and trouble shoot a wide range of desktop hardware and software • Experience with troubleshooting printers, scanners and various other peripherals • Experience with troubleshooting and supporting mobile devices (Apple & Android) • Experience with Setting up and Maintaining Microsoft Exchange 2016 & 365 Non-Technical Requirements: • Excellent communication skills both written and verbal • Excellent organizational & Time Management skills • Strong critical thinking and problem-solving skills • Ability to work under tight deadlines and managing multiple clients • Must be detail oriented General Duties • Day to Day IT Support for Customers • Managing implementation of upgrades and new projects • Documentation of work completed • Basic end user Training NICE TO HAVE • PC Law • Amicus • Dentrix • Abel Dent • Time Matters • MAC Description: RESPONSIBLILITIES: • Serving as the first point of contact for clients and MSP companies seeking technical assistance in person, over the phone or email • Performing troubleshooting through diagnostic techniques and pertinent questions • Responsible for PCs, Printers, and related equipment (Monitor, Keyboard, Mouse, Hard Drive, etc.) • Installing and upgrading Windows 7/10 and software • Diagnose and resolve technical hardware and software issues • Responsible for setup accounts in Active Directory and Office 365. • Proficient in Office 365 Tenant and exchange system as well as Active Directory. • Diagnose and resolve minor network issues (e.g. LAN Access) • Prioritize work orders/help desk ticket according to severity • Create a document for any issue and report events • Accurately log work orders/help desk tickets and resolutions into help desk software management system • Determining the best solution based on the issue • Direct unresolved issues to the next level of support personnel • Perform other duties upon request and ability to multitask. Hours per week: 40 Rate of Pay: Negotiable Contact: Oksana Bachynska Telephone: 905-948-9996 Fax: 905-948-9920 Email: obachynska@jobskills.org