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Job Title: IT Support Specialist
Date Posted: 04/12/24 Ref. Number: 885
Type: Full Time Part Time
Location: Markham
Requirements: Please included Salary/Hourly wage with Resume.
*** Must have a car as some travel is required – Compensation Provided ***
Seeking an enthusiastic IT Support Specialist with the following:
Technical Requirements:
• REQUIRED MINIMUM of 7 years experience supporting servers and end users
• Proven Experience working with Windows 10, Server 2012/16/19 in a business environment
• Experienced in supporting MacOS users in a business environment
• Ability to install, configure, administer and trouble shoot a wide range of desktop hardware and software
• Experience with troubleshooting printers, scanners and various other peripherals
• Experience with troubleshooting and supporting mobile devices (Apple & Android)
• Experience with Setting up and Maintaining Microsoft Exchange 2016 & 365
Non-Technical Requirements:
• Excellent communication skills both written and verbal
• Excellent organizational & Time Management skills
• Strong critical thinking and problem-solving skills
• Ability to work under tight deadlines and managing multiple clients
• Must be detail oriented
General Duties
• Day to Day IT Support for Customers
• Managing implementation of upgrades and new projects
• Documentation of work completed
• Basic end user Training

• PC Law
• Amicus
• Dentrix
• Abel Dent
• Time Matters

• Serving as the first point of contact for clients and MSP companies seeking technical assistance in person, over the phone or email
• Performing troubleshooting through diagnostic techniques and pertinent questions
• Responsible for PCs, Printers, and related equipment (Monitor, Keyboard, Mouse, Hard Drive, etc.)
• Installing and upgrading Windows 7/10 and software
• Diagnose and resolve technical hardware and software issues
• Responsible for setup accounts in Active Directory and Office 365.
• Proficient in Office 365 Tenant and exchange system as well as Active Directory.
• Diagnose and resolve minor network issues (e.g. LAN Access)
• Prioritize work orders/help desk ticket according to severity
• Create a document for any issue and report events
• Accurately log work orders/help desk tickets and resolutions into help desk software management system
• Determining the best solution based on the issue
• Direct unresolved issues to the next level of support personnel
• Perform other duties upon request and ability to multitask.
Hours per week: 40
Rate of Pay: Negotiable
Contact: Oksana Bachynska
Telephone: 905-948-9996 Fax: 905-948-9920