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Job Title: Bilingual Tele-Interviewer - Remote
Date Posted: 05/16/24 Ref. Number: 330
Type: Full Time Part Time
Location: Quebec
Requirements: Minimum of one (1) year of customer service experience, Bilingualism (French-English) an asset, Demonstrated proficiency with Word, Excel and Outlook at an intermediate level. Typing speed at least 60 words per minute. Ability to talk on the phone and document simultaneously. Ability to set priorities and work in a results-oriented environment.
Ability to work alone or in a team to achieve the department's objectives. Assists: College diploma in a related field (e.g. Health Sciences) or post-secondary education. Experience in the health sector is an asset. Working knowledge of medical terminology is an asset. Any other spoken and written language is an asset. Must enjoy continuous learning.
Description: The Tele-Interviewer is responsible for calling insurance applicants to complete lifestyle and medical history questionnaires on behalf of insurance companies. This is a rolein a call center that requires excellent customer service. The Tele-Interviewer works in a call center and collaborates with a team for a high level of customer service for our clients in the insurance industry. The selected candidate will be responsible for: Completing medical questionnaires, Provide excellent customer service and answer customer questions, Make appointments in a courteous and professional manner, Follow up with clients to obtain missing medical information in their file while respecting the confidentiality of their private information.
Hours per week: Tuesday to Friday from 1 pm to 9 pm and Saturdays from 9 am to 5 pm. 40
Rate of Pay: TBD
Contact: Julia Cavaliere
Telephone: 905-453-7896 Fax: 905-453-7894