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Job Title: Pool Service Technician   Date Posted: 02/19/25 Ref. Number: 722 Type: Full Time Part Time Location: Stouffville Requirements: The Qualifications: • 2 years of work experience in pool/spa repairs. • Valid motor vehicle license (G Class) and clean drivers abstract. • Technical knowledge of in-ground pool/spa repairs. • General understanding of basic electrical standards • Ability to problem solve quickly and prioritize daily tasks according to their importance. • Customer service mentality to ensure a positive employee and customer experience. • High school diploma or GED. Service Technicians’ Required Skills: • Prioritization and Organizational skills • Written and Verbal Communication Skills • Computer Literacy • Adept multitasker • Problem-solving and critical thinking skills • Customer Focus • Quality Orientation • Time Management • Development and Continuous Learning • Providing Consultation • Mathematical Reasoning • Stress Management Hours of Work: • Shift start at 8:00 am onwards (may require overtime). • Monday to Friday. The Service Technicians’ Personal Traits: • People-oriented • Problem-solver • Analytical • Adaptive • Respectful • Strong communicator • Organized • Enjoys challenges • Ethics and Integrity • Accountability and Dependability • Attention to detail Description: Works Daily with: Assistant Service Manager, Service Manager, Service Supervisor, All Staff as required/appropriate. The Position Background: Our Service Technician is an integral part of our operation. He/she is aligned with who we are and where we are going as a company: Our Core Values of Communication, Learning, Engagement, Accountability and Respect are integral to the daily language, attitude, and behaviour of our Service Technician. The Service Technicians’ Role: This important position is focused on 4 key functions: Communication, Planning and Organization, Investigate and Troubleshoot, Supply Management and Reporting. In each function, the Service Technician ensures that a keen eye for attention to detail, efficient and effective work practices are deployed to ensure the workflow is managed to a professional and proactive standard. The Role of our Service Technician is also to support the Mission and Vision of the company and support the successful pursuit of overarching company goals. The Service Technicians’ Responsibilities: Communication • Plan and estimate the materials and labour requirements for individual service calls. • Appropriately communicate brand identity and corporate position. • Conduct demonstrations for customers showcasing pool components and proper utilization. • Liaise with the manager about health and safety practices at work. Planning and Organization • Establish methods to meet work schedules and coordinate activities to ensure efficient repairs. • Responsible for coming up with the scope and plan of action for the day and discussing with the team. Investigate and Troubleshoot • Ensure Pool and Pool Equipment (i.e. Heater system, pump system, cartridge filters) are functioning optimally. • Repair and/or replace pump systems, cartridge filters and parts as directed by the Service Manager/Senior Service Technicians. Assemble and disassemble pool fixtures, and equipment as required/directed. • Resolve work-related problems and recommend measures to improve productivity and finished installation quality. • Travel to repair job site, ensuring that all required equipment and tools are available once at the work site. Supply Management and Reporting • Requisition supplies and materials, maintaining inventory as needed for efficient operations. • Prepare work progress reports, ensuring transparency in project development. The Results We See from A Great Service Technician: Communication • Ensures that resources are allocated appropriately, leading to efficient and cost-effective service delivery. • Reinforces the company's image and values to customers, fostering trust and loyalty in the brand. • Helps customers understand their pool systems better, enhances customer satisfaction and ensures that customers get the most out of their pool systems. • Prevent accidents and injuries, promoting safety culture among colleagues. Planning and Organization • Timely completion of repairs ensures that customers receive prompt service and minimizes inconvenience. • Everyone is aligned with priorities and tasks, leading to smoother workflow and improved productivity. Investigate and Troubleshoot • A well-maintained pool environment for customers to enjoy, enhancing customer satisfaction and reducing the likelihood of breakdowns. • Pool equipment remains in good working condition, which prolongs the lifespan of the equipment and reduces the need for frequent replacements, saving costs for the company and customers. • Smoother operations, higher-quality installations for higher customer satisfaction. • Minimized delays and interruptions during repairs, allowing for timely completion of service calls. Supply Management and Reporting • Reduces wait times and disturbances during service calls, allowing for punctual completion of repairs and installations. • Manager and other team members stay informed about the status of ongoing projects, facilitating effective communication and decision-making. Hours per week: Position Hours: 8am start in Stouffville office, work until job is done. This can range from 8-10 hours in peak season and 7-9 hours in the winter months (depending on weather). see schedule Rate of Pay: 25 - 30