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Job Title: Security Concierge Supervisor   Date Posted: 07/30/24 Ref. Number: 367 Type: Full Time Part Time Location: Greater Toronto Area Requirements: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Valid Security Guard License & First Aid. Two (2) to three (3) years of supervisory experience preferred. Command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Ability to lift 30 50 lbs; Work in an upright standing or sitting position for long periods of time; Handle, finger, grasp and lift objects and packages; Reach with hands and arms; Communicate, receive and exchange ideas and information by means of the spoken and written word; Ability to quickly and easily navigate the property/building as required to mee t the job functions; Complete all required forms. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies and callouts on a timely manner. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Description: Oversees all Front Desk Associates. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Must be detailed oriented and able to multi task. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Interviews, hires, trains, schedules, recruits, appraises and supervises all directly assigned personnel including recording hours on timesheets. Works independently, with minimized supervision. Responds to call-outs by scheduling a replacement or filling in 24 hours a day. Oversees and schedules all Front Desk staff for building. Maintains schedules and timesheets/cards for payroll purposes. Keeps track of activity logs, incident reports for the Manager to review. Works closely with the Front Desk Associates and assists to fill shifts when needed. Provides training for all new hires assigned to property. Forwards vacation and day off requests to Regional Manager for approval. Assists in investigations, tape/log reviews for any unusual incidents. Helps Property Manager with any special requests, i.e. administrative work, mailings, etc. Demonstrates excellent customer service, communication and time management skills. Monitors Emergency Response System. Greets and directs residents, guests and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner within 2 hours of notification. Monitors and controls access to the building. Maintains daily log, records and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). On call availability for emergencies and call outs as assigned by Director of Front Desk Operations. May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Hours per week: Monday-Friday / Weekend Availability (if needed) 20-40 hrs/week Rate of Pay: TBD Contact: Julia Cavaliere Telephone: 905-453-7896 Fax: 905-453-7894 Email: jcavaliere@jobskills.org