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Job Title: Product Support Specialist   Date Posted: 09/19/24 Ref. Number: 304 Type: Full Time Part Time Location: Mississauga Requirements: A Degree in Electrical Engineering, Computer Science, or a related technical discipline • At least 3 years of experience in technical support or a related field, with a focus on providing advanced technical assistance •Experience working with hardware and software integration •Experience in product support, troubleshooting, and training •Ability to analyze complex technical issues and develop effective solutions •Excellent written and verbal communication skills for documentation, training, and customer interaction •Ability to work collaboratively with cross-functional teams •Willing to adapt to evolving technologies and industry standards •Thoroughness and attention to detail in all aspects of work, including documentation Description: As a Product Support Specialist, your main objective is to provide advanced technical assistance to both customers and internal technical teams, ensuring seamless integration of hardware and software components, resolving product issues, and driving product improvements. The ideal candidate should be a proactive, adaptable, and technically skilled professional capable of providing advanced technical support and driving product excellence in a dynamic environment. Customer-focused mindset with a commitment to providing exceptional support. Project management skills to manage multiple tasks and projects simultaneously. Ability to work independently with little or no supervision. Organized and able to anticipate needs, leveraging relationships to gather information that aids in work responsibilities. Hours per week: Monday-Friday / Weekend Availability (if needed) 40 Rate of Pay: TBD Contact: Julia Cavaliere Telephone: 905-453-7896 Fax: 905-453-7894 Email: jcavaliere@jobskills.org