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Job Title: Technical Support and Sales Specialist   Date Posted: 11/08/24 Ref. Number: 115 Type: Full Time Part Time Location: Greater Toronto Area Requirements: Proven experience in technical support or customer service, preferably in the air compressor or similar industry. • Strong problem-solving skills with the ability to diagnose technical issues remotely. • Excellent communication skills, both verbal and written. • Ability to work independently and manage time effectively. • Familiarity with CRM systems and technical support tools. • Understanding of air compressor systems and components Description: The Technical Sales & Support Specialist plays a critical role in providing technical assistance and support to customers while selling After Sales Services products, including parts, consumables, oil, and maintenance contracts for air compressor products. This position involves addressing technical inquiries, troubleshooting issues, and ensuring customer satisfaction through eUective communication and support. Additionally, the Technical Sales & Support Specialist is responsible for after-sales service calls to educate customers on warranty terms, provide installation guidance, and explain system operations, along with the sales of relevant parts and services. The specialist may also be responsible for the installation and commissioning of new products, as well as the maintenance and repair of customers' products, both under warranty and for paid services, as needed. Key Responsibilities: Technical Support: • Handle incoming customer calls and emails related to technical issues with air compressor products. • Diagnose and troubleshoot technical problems, providing timely and eUective solutions. • Document all customer interactions, issues, and resolutions in the CRM system. After-Sales Support: • Conduct after-sales service calls to customers to ensure understanding of warranty terms and conditions. • Provide guidance on proper installation procedures and system operation to maximize performance and longevity. • Educate customers on maintenance requirements and best practices to optimize product lifespan and recommend parts and consumables accordingly. Customer Relationship Management: • Build and maintain strong relationships with customers by providing exceptional technical support and service. • Support customers in selecting parts, consumables, and oil for their air compressors. • Follow up with customers to ensure technical issues are resolved and satisfaction is achieved. • Visit key customers regularly to maintain appropriate relationships at all levels. Sales of Parts & Services: • Prepare and submit forecasts at the set frequency to management. • Meet or exceed monthly quotas for After Sales Products & Services. • Assist customers in selecting the right parts and sell in a timely and effective manner. • Provide professional installation advice to customers in line with company procedures. • Effectively present company offerings, especially after-sales services and products, including but not limited to parts, filters, oil, and trade-in options when available. • Coordinate with the Products Sales Team to ensure growth in product and service sales. Collaboration: • Collaborate with internal teams such as Sales, Engineering, and Quality Assurance to escalate and resolve complex technical issues. • Provide feedback to Product Development teams based on customer feedback and technical issues encountered. Continuous Improvement: • Stay updated on product features, technical specifications, and industry trends. • Recommend improvements to technical documentation, support processes, and product design based on customer feedback and experience. Hours per week: Rate of Pay: Contact: Elizabeth Javier Telephone: 289-846-3645 Fax: 905-477-3219 Email: ejavier@jobskills.org