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Job Title: Full Time Reception Clerk   Date Posted: 11/13/24 Ref. Number: 401 Type: Full Time Part Time Location: Jackson's Point Requirements: Basic computer skills and experience with Microsoft Office software. Excellent verbal and written communication skills; ability to engage with visitors and staff effectively. Strong customer service orientation with a focus on providing a positive experience Proven ability to manage multiple tasks efficiently and maintain organized records. Effective problem-solving skills to address and resolve issues as they arise. High level of accuracy and attention to detail in handling administrative tasks and records. Comfortable using office technology and Microsoft applications. Friendly and approachable demeanor with strong interpersonal skills. Flexible and adaptive depending on needs. Work in compliance with OH&S Act and Regulations and abide by our health and safety policies and procedures. Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to our organization, in its sole discretion and provide an original copy of a Background Check screening. Ability and willingness to develop an understanding and support for the mission and purpose of our organization and its implications as related to position responsibilities. Description: The Reception Clerk at this Conference Centre is the first point of contact for guests and visitors. This role is essential for ensuring a welcoming and efficient experience for all guests. The Receptionist Clerk will manage a variety of tasks including greeting visitors, handling inquiries, answering the phone, coordinating room bookings, and performing administrative duties to support the smooth operation of our conference centre. KEY RESPONSIBILITIES: Administrative Support Answer, screen and forward incoming phone calls. Handle inquiries via email and other communication channels. Oversee the smooth operation of courier services. Assist in the accurate input of invoices. Take and relay messages accurately and promptly. Perform general office duties such as filing, data entry, and maintaining records. Prepare and distribute correspondence and reports as needed. Ensure confidentiality and security of sensitive information Maintain accurate and up to date records. Monitor and manage office supplies and inventory as needed. Managing bookings and inquiries from start to finish Overseeing reservation details, including room assignments and food requests. Customer Service Greet and welcome visitors in a courteous and professional manner. Assist visitors with sign-in procedures and notify relevant staff members of their arrival. Address and resolve any customer complaints or issues with professionalism and empathy and understand when to escalate to the receptionist supervisor. Provide exceptional service to all visitors, ensuring their needs are met. Perform other related duties as required. Working Conditions: This is a permanent full-time position based on 35 hours per week. Primarily office-based at the reception area, which may involve sitting for extended periods. This role may require occasional lifting of office supplies or materials. Ability to lift/move on a regular basis up to 25 pounds (11.3398 kgs.). Normal hours of work – hours and work schedule will vary as operational requirements and follows a work rotation schedule and will include days, afternoons, evenings, and weekends. Hours per week: Rate of Pay: $17.20 per hour Contact: Sandy Hilliker Telephone: 905-476-8088 Fax: 905-476-9540 Email: shilliker@jobskills.org