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Job Title: Student Services Coordinator   Date Posted: 11/20/24 Ref. Number: 818 Type: Full Time Part Time Location: Scarborough Requirements: The ability to speak Tigrinya and/ or Amharic is highly desirable. Qualifications, Requirements and Skills: The ability to speak Tigrinya and/or Amharic is highly desirable. Education: Bachelor's Degree (preferred) Experience: Student Support: 1 year (preferred) Customer service: 1 year (preferred) 1 - 3 years related work experience planning, organizing, and leading programs designed to support student engagement, student success and customer service administration or similar position is preferred Bachelor’s Degree and/or College Diploma in an administration discipline is an asset Advanced knowledge of student development theories specializing in student leadership, engagement, and success is an asset Courteous, tactful, and effective communication with students, faculty and staff Strong customer service skills Experience in evaluating student success programs is desirable Computer savvy. Knowledge of MS Office (especially Excel and Word) Good organizational ,multitasking abilities, attention to detail Experience drafting complex documents, reports and communications for a variety of audiences is preferred Accurate proofreading and cross-referencing skills Ability to spot opportunities and refer them to appropriate parties Organizational awareness How to Apply: Please apply on Indeed with your resume and cover letter. (Only those selected for an interview will be contacted.) The Employer is an inclusive work environment and as such has a workplace accommodation policy in place. Accommodations are available, upon request, for the interview process and other selection stages for job applicants with accessibility needs. Description: The employer is a well-established private college with over 30 years' history of helping newcomers to step into their careers in Canada. POSITION SUMMARY The Student Services Coordinator will assist with populating, planning, and delivering orientation sessions for new students, as well as creating and sending all login details. They will interact with customers to answer their inquiries and complete duties such as greeting guests, making appointments, creating schedules, handling correspondence, preparing paperwork, and maintaining a professional image. The Student Services Coordinator will be responsible for providing support to students who were unable to attend live orientation sessions by offering instruction, direction, and technical support. They will often communicate with customers over the phone or through email. On top of dealing directly with students and/or customers, the Student Services Coordinator works with a variety of supervisors and members of management to optimize customer care. DUTIES Duties include but are not limited to the following: Provide front-line, first-contact support and customer service to students and applicants via telephone, email and in person Coordinate or participate in student orientation programs in colleges or universities. Provides administrative and secretarial support for administrative and student affairs activities. Provide academic information to prospective students Help students regarding career or vocational issues, career exploration and planning, résumé preparation, job interview skills etc. Advise and help students in crisis situations, provide counselling when necessary to students with difficulties in attendance and grades. Support the student CRM with an emphasis on retention, success, and student experience such as class scheduling, etc. Arranging, conducting, and tracking of Orientation and NACC Exam arrangements, administering, monitoring, grade admission tests, and entrance exams Provide explanations to students, resolve problems concerning their files and act as a resource person for student policies and procedures. Provide support in planning and managing graduation and/or other student events and activities. Develop and deliver holistic student programming rooted in theoretical framework and evaluate for effectiveness in achieving strategic goals, including but not limited to: Workshops, Peer programs, Transition programming, including orientation/graduation, and Alumni programming. Ensure compliance with regulatory requirements in the compilation of data in preparation for reporting, analysis, and presentation. Maintain breadth of knowledge required to engage in one-on-one advising of students. Engage with industry best practices in the field of student programming and development. Enhance the organization's reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Hours per week: Monday to Friday 40 Rate of Pay: 49,440 a year Contact: Oksana Bachynska Telephone: 905-948-9996 Fax: 905-948-9920 Email: obachynska@jobskills.org