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Job Title: Copy Centre Representative   Date Posted: 11/22/24 Ref. Number: 936 Type: Full Time Part Time Location: Brampton Requirements: 1-2 Years of Retail customer service. Prior experience in a retail/commercial printing environment is preferred. Working towards or successful completion of high school is preferred. Proven track record of achieving customer service excellence and sales results. Technology savvy. Curious. Approachable. Passionate. Solutions finder. A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. There will be exposure to moderately levels of noise generated by the print equipment. You will be required to stand in a stationary position for periods of time. This would occur while working on various orders. We’ll also ask you to work a variety of shifts including evenings and weekends. Description: As the Copy & Print Centre Representative supporting solutionshop, you consult and provide recommendations on solutions for your customer partners by utilizing all the business development service options that will help them achieve their working and learning goals. You filter sales and production through appropriate channels, and understand the unique needs of our consumer and business customers. You use your knowledge of products and solutions to find ways to inspire our customers, building loyalty and trust; and adding value in ways that are meaningful to them. You help customers to work, learn, and grow. Specifically, you will: Contribute to the sales and margin goals in the services area of the store, including print, digital marketing, shipping and tech services. Own the appearance and standards of the solutions shop, and partner with the solutions shop team to maintain supplies. Review the online dash board and filter the processing of customer orders in an efficient, accurate manner. Pay close attention to detail and instructions, and manage projects while following proper production procedures (set-up, quality control, and finishing). Connect, Share, and Partner with customers to discover sales opportunities. Create a best-in-class customer experience especially when managing customer queues. Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Hours per week: schedule varies throughout the week TBD Rate of Pay: $17.20