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Job Title: Facility Solutions Manager   Date Posted: 12/11/24 Ref. Number: 228 Type: Full Time Part Time Location: Mississauga Requirements: POSITION REQUIREMENTS: Experience - • 2+ years of outside B2B account management experience (building maintenance or facility management preferred). • Proven track record of client retention with measurable goals and metrics to support. Skills - • Highly detail-oriented with excellent follow-through and organizational abilities. • Strong verbal and written communication skills. • Positive and outgoing personality with the ability to build and maintain relationships. Technical Proficiency - • Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.). • Experience with CRM systems for client and contractor management. Other - • Ability to travel daily to client locations within the local area. • Conduct compliance check visits for initial 3 to 4 service deliveries for all the new client sites, even after usual working hours, as & when required. Description: The primary responsibility of the Facility Solutions Manager to oversee the business management of an assigned service area. This role focuses on managing client relationships, ensuring contractor compliance, and providing exceptional field support. The FSM acts as a liaison between City Wide, its contractors, and its clients to deliver high-quality services, maintain client satisfaction, and drive business growth. This is an outside, B2B account management position, offering significant earning potential for high performers. ESSENTIAL FUNCTIONS: Client Management • Manage all aspects of assigned client relationships, including retention, expansion, and diversification of City Wide’s services and products. • Develop and execute tailored service strategies for each client to meet their unique needs. • Conduct regular quality control inspections of client sites to ensure service excellence and client satisfaction. Contractor Management • Assist in recruitment, interviewing, and negotiating terms with contractors to meet client needs. • Manage contractors as per the established agreements, compliances, and service specifications, ensuring adherence to quality standards. • Report for underperforming contractors. Operational Oversight • Supervise / inspect night deliveries to ensure all client strategies and services are executed effectively. • Coordinate site visits, address customer requests, and promptly resolve any complaints or issues. • Procure and monitor/ deliver supplies for clients, ensuring proper stock levels and labeling. Business Development • Identify opportunities for additional services and negotiate contracts, including pricing, staffing, and logistics. • Notify Sales Executives of potential new accounts within your territory. Administrative Duties • Use City Wide’s CRM to document client inspections, update service records, and route schedules. • Ensure the accuracy of reports assigned to be maintained. • Maintain accurate and up-to-date client records, Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. • Assist Accounting with past-due invoice collection and contractor payment reconciliation. Collaboration • Work with the Director of Operations to resolve any service deficiencies and monitor compliance. • Communicate effectively with clients, contractors, and internal teams to ensure seamless service delivery. MEASUREMENTS (YEARLY): • Client Retention - Maintain and grow client accounts within the assigned territory. • Service Excellence - Achieve high client satisfaction ratings through consistent quality control and follow-through. • Revenue Growth - Contribute to company revenue by identifying and securing additional services and new accounts. • Operational Efficiency - Ensure all administrative tasks and service schedules are completed accurately and on time. Hours per week: Mon - Fri 40 Rate of Pay: TBD