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Job Title: Front Desk Administrative Coordinator   Date Posted: 01/03/25 Ref. Number: 603 Type: Full Time Part Time Location: Markham Requirements: • High school diploma or equivalent • Minimum of 2 years of experience in an office or receptionist role, preferably in a healthcare or nonprofit setting. • Proficiency in data entry and experience using client management systems (hospice or healthcare software preferred). • Familiarity with donor management software or fundraising databases is a plus. • Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously. • Excellent communication skills, both written and verbal, with a friendly and professional demeanor. • Ability to maintain confidentiality and handle sensitive information with discretion. • Ability to work independently as well as part of a team in a fast-paced environment. Additional Information • Opportunity to make a difference in the lives of patients and families in the hospice community. • Professional development opportunities and training provided. Description: We are looking for a Front Desk Receptionist to serve as the first point of contact for patients, families, and visitors. This position involves answering and directing calls, managing intake information, and inputting essential client and donor data into our systems. The ideal candidate will be organized, personable, and experienced in administrative tasks such as data entry and client communication. This role offers an opportunity to make a meaningful impact on the daily operations of a community-based hospice while providing exceptional customer service. Key Responsibilities: 1. Client Intake & Communication o Answer incoming calls with a warm, professional demeanor, and direct inquiries to the appropriate department or staff member. o Manage intake calls for new patients, ensuring all relevant client information is accurately entered into the hospice management system. o Collect and verify client demographic and medical information during intake calls to ensure a smooth admission process. o Provide general information to patients, families, and the public regarding hospice services, policies, and procedures. 2. Data Entry & System Management o Input client intake information accurately and promptly into the electronic client management system. o Enter and maintain financial information, including donations and payment data, into the donor base system. o Ensure that all data is accurate, up-to-date, and complies with confidentiality standards. o Assist with managing patient and donor records, ensuring information is organized and accessible for team use. 3. Office Operations Support o Greet visitors and patients with courtesy, providing assistance as needed or directing them to the appropriate personnel. o Assist with administrative tasks such as filing, faxing, and handling incoming and outgoing mail. o Schedule appointments and meetings for staff as needed. o Monitor office supplies and order replenishments when necessary. 4. Financial & Donor Support o Enter donor information and financial contributions into the donor management system, ensuring accuracy and timely processing. o Assist with generating donation receipts and acknowledgments for donors. o Support the fundraising team with various administrative tasks related to donor engagement and events. Hours per week: 20-35 Rate of Pay: 20