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Job Title: Communication Services Representative, GEN Telecommunications   Date Posted: 01/17/25 Ref. Number: 610 Type: Full Time Part Time Location: Scarborough Requirements: Requirements: • Minimum Grade 12 education • Typing skills with a minimum of 30 wpm (Words Per Minute) and 90% accuracy (Typing test will be administered) • Excellent computer skills including Word, Excel, Outlook and the Internet with the ability to perform searches for information • Good command of English language • Excellent Customer Service Skills • Excellent interpersonal and communication skills • Dependable, and able to remain calm in emergency or stressful situations • Available to fill in for vacation, sick time, and statutory holidays as required • Available to work all shifts ie. days, afternoons, evenings, and nights including statutory holidays • Able to work with minimum supervision • Ability to work for long periods in a seated position • Ability to work consistently with a keyboard and number pad • Job involves sitting, standing, bending, reaching and ability to lift approximately 10lbs as needed • Ability to engage with staff and public in a professional and respectful manner • Utilize protective equipment provided, identify and reports hazards • Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community. • Strong work ethic and commitment is required • Demonstrated high standards of work outputs • Highly punctual • Demonstrated professionalism and reliability Asset: • Previous hospital Switchboard and locating experience • Ability to speak another language Description: Reporting to the Telecommunications Manager, you will provide excellent customer service in delivering switchboard and locating services in a respectful and customer-oriented manner include monitoring alarm panels and initiating emergency codes and downtime procedures. You will also protect and promote patient’s right to privacy, confidentiality and dignity. Hours per week: 20-25 Rate of Pay: 27.726