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Job Title: Service Support - Oakville Volkswagen   Date Posted: 01/20/25 Ref. Number: 310 Type: Full Time Part Time Location: Oakville Requirements: Customer service experience in a dealership (considered an asset). Exceptional communication and interpersonal skills Attention to detail, strong organization skills, and the ability to multi-task will ensure you succeed in this role Description: Handle all incoming customer appointment and service calls in a courteous and personable fashion. Create service estimates for customers Handle tire storage Create work orders as needed for internal team Route calls to appropriate person and take messages for service staff who are unavailable. Maintain liaison with staff who are absent from the premises in order to expedite messages to them. Generate and maintain ASM's appointment schedules on daily & monthly basis. Electronically schedule service appointments for the Assistant Service Managers, distributing the work evenly unless otherwise directed by management. Obtain all the relevant information from each customer, including name, phone number, vehicle model and service required and record it on the appointment scheduling system. Establish the customers mode of transportation away from the dealership for all Lexus customers and make any necessary arrangements. Contact customers for follow-up purposes as requested by management Any situation that results in less than satisfied customers is to be brought to management attention immediately. Type letters and reports as required. Act as back up for absent service department employees as requested by management. Perform any other administrative or clerical tasks as directed by management. Hours per week: Monday-Friday / Weekend Availability (if needed) 40 Rate of Pay: $18.60/hr