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Job Title: Guest Services   Date Posted: 02/13/25 Ref. Number: 326 Type: Full Time Part Time Location: Mississauga Requirements: • Action oriented – take on new responsibilities with a sense of urgency, high energy, and enthusiasm. • Communicates effectively by developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. • Collaborates by building partnerships and working with others to meet shared objectives. • Courage – steps up to address difficult issues, saying what needs to be said. • Customer focus – build strong customer relationships and deliver customer-centric solutions. • Drive results by consistently achieving results even under tough circumstances. • Instills trust – gains the confidence and trust of others through honesty, integrity, and authenticity. • Self-development – actively seek new ways to grow and be challenged using both formal and informal development channels. • Situational adaptability – adjusting approach and demeanor in real time to match the shifting demands of different situations. SKILLS AND QUALIFICATIONS: • Friendly, outgoing, and personable with an enthusiasm for providing excellent customer service, ensuring that all guests are cared for equally and in accordance with the standards of Sheridan Nurseries. • Hard working with the ability to follow direction and take initiative when needed, working both independently and as part of a team. • Ability to work in a fast-paced environment, handling multiple tasks and requests while setting priorities. • Highly flexible with strong interpersonal skills and a willingness to learn that allows you to work effectively in a diverse working environment. • Previous retail experience and/or knowledge of horticulture is an asset. • Must be able to lift up to 50lbs continuously and work in various weather conditions and environments. • Must be legally eligible to work in Canada. Description: Our Guest Servers provide our customers with a high level of service, displaying a helpful and customer-focused attitude and ensuring all of our customers are acknowledged warmly and directed to the most relevant area of the store based on their needs, and assist with the carry-out of their purchases as required. Regular duties of this position include unloading and stocking product, loading purchases into guest vehicles, greeting guests, assisting with basic plant maintenance and watering, and assisting with the overall cleanliness and maintenance of the store facilities. The successful candidate will be friendly, personable, and enthusiastic with a strong work ethic. GENERAL RESPONSIBILITIES: • Provides exceptional service to our guests in all aspects, including offering carry-out assistance with their purchases, and loading or unloading product as required. • Greets guests as they enter the store and ensure that their needs are looked after. • Assists with maintaining the overall cleanliness of the store facilities, including entrances, parking lots, nursery yards, washrooms, and receiving and storage areas. • Participates with the store team in achieving all aspects of service excellence, store readiness, cleanliness, and compliance with all Sheridan Nurseries policies. • Assists with watering and maintaining live plant material and stocking of product as required. • Strives to promote the best interests of Sheridan Nurseries consistently in all aspects of the business. • Comply with company policies and health and safety regulations and assist with keeping high store standards and housekeeping while working safely. • Execute other duties as may be required by supervisors or management. WORKING CONDITIONS AND ENVIRONMENT: • This role will require the flexibility to work a variety of shifts including day, evening, weekends, and holidays as scheduled. Exact working hours may vary based on the needs of the business. • The job requires extended periods of walking, standing, and bending, as well as being able to lift 50lb and work in various weather conditions and environments. Hours per week: Monday-Friday / Weekend Availability 20-40 hrs/week Rate of Pay: TBD