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Job Title: Customer Experience Agent   Date Posted: 02/19/25 Ref. Number: 444 Type: Full Time Part Time Location: East Gwillimbury Requirements: Experiences and qualifications required: Be courteous and maintain a "customer first" attitude when resolving issues over the phone; Proficient in MS Office, Outlook, Internet Explorer, and comfortable working with multiple screens; Strong attention to detail and accuracy while multitasking; Team player, willing to assist colleagues with high order volumes when needed; Ability to work independently and seek help when necessary; Proficiency in English required; Must be able to reliably commute to Holland Landing location. Nice to have qualifications: Schedule flexibility; Bilingual (French or Spanish fluency); Previous call center experience. Description: Shift Available: Monday- Friday 11:00am - 7:30pm In office positions only. Benefits: Single Health Coverage; Single Dental Coverage; Opportunities for career progression; Product discount; Complimentary Coffee onsite; Substantial Referral Bonus, and much more! Key Responsibilities: Answer incoming customer calls and take appropriate action Obtain and maintain key performance indicators; Enter customer information into Salesforce CRM (Name, Address, Email, Payment details); Assist customers with troubleshooting equipment issues, requesting pictures, videos, and proof of purchase when necessary; Check stock in warehouse applications or spreadsheet trackers; Initiate orders for warranty or payable replacement parts; Complete customer case details (product model/serial number, date of purchase, etc.); Send follow-up emails to customers, ensuring full resolution if required; Use company policies and procedures to determine if immediate resolution is possible or if managerial input is needed; Ensure the call queue is cleared by the end of the shift; Complete hands-on units training. Hours per week: Monday- Friday 11:00am - 7:30pm Rate of Pay: $20/hour