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Job Title: Client Support Broker   Date Posted: 02/19/25 Ref. Number: 496 Type: Full Time Part Time Location: Jackson's Point Requirements: This is not a remote working opportunity, and successful candidate will be expected to work Monday through Friday with hours of 9:00am – 5:00pm. Candidates are also required to have: • Post secondary education such as college diploma, university degree and/or Chartered Insurance Professional (CIP) designation. • Hold RIBO Insurance licence or willingness to obtain within first 30 days of employment. • Previous experience in customer service is required. • Strong communication and interpersonal skills. • Ability to manage multiple tasks simultaneously with strong attention to detail. • Proficiency with Microsoft Office and CRM systems. • A positive, solutions-oriented attitude and willingness to learn. • A team player with a commitment to client satisfaction. Description: Are you passionate about providing exceptional service and support to clients? We’re looking for an in-office, on-location dedicated Client Support Broker to join our dynamic team, a leading insurance brokerage in Georgina, Ontario. Position Overview: You’ll work closely with both clients and our brokers to ensure that policies are up-to-date, claims are processed smoothly, and any other client inquiries are resolved with professionalism and care. Key Responsibilities: • Respond promptly and professionally to client inquiries via phone, email, and chat. • Coordinate with brokers and other team members to ensure the accuracy of client records and policies. • Help clients navigate the claims process, ensuring they understand the steps and timelines. • Provide administrative support, including preparing documentation and handling policy renewals. • Maintain up-to-date knowledge of products, coverage options, and industry trends. • Address client concerns with empathy and resolution, ensuring a high level of client satisfaction. • Handle client retention tasks by proactively identifying opportunities to enhance relationships and ensuring clients are satisfied with their coverage. • Manage billing inquiries, assist with premium payments, and resolve any issues related to client accounts. Why Join Us? • Competitive salary and ability to achieve bonus or commissionable earnings. • Opportunity for career growth and development in the insurance industry. • Supportive and collaborative team environment. • Training and mentorship from experienced brokers in all product lines (e.g. Automobile, Property, Commercial, Travel, Life, Health). • Work in a stable, respected, and growing organization. Georgina Insurance Brokers is division of Brokerunion Insurance who is an IBAO award winning brokerage. • Access to over two dozen different insurance companies. Hours per week: Monday - Friday, 9:00am – 5:00pm 35 hours per week Rate of Pay: $25/hour