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Job Title: Relief Scheduling Officer (Approx 1 Year Contract)   Date Posted: 03/17/25 Ref. Number: 310 Type: Full Time Part Time Location: Mississauga Requirements: • Social Services/Administration Degree or Diploma • Minimum of one year in a team leader/scheduling/administration position • Minimum one year of experience working with seniors in a healthcare or community services setting • Experience working in a unionized environment preferred • Adept in the use of MS Office applications (Word, Excel, Outlook, PowerPoint, etc.) and client/employee software programs. • Clear Criminal Record Check (completed in the last 6 months) Description: We are currently seeking a Relief Scheduling Officer. Reporting to the Manager, Client Services this position manages the staffing schedules of all frontline staff in accordance with the Collective Agreement, ensuring all agency sites have daily, 24-hour shift coverage to meet client care needs.. Key Responsibilities • When contacted by staff unable to report for their scheduled shift, arrange for shift coverage, record changes in PSL’s client information and management system, and notify supervisors of any temporary changes to site schedules. • Maintain a record of all sick calls/other time-off issues based on scheduling calls and on-call reports. • Maintain on-call availability and provide an updated version to the on-call supervisor at day’s end (check with staff to ensure their availability remains unchanged). • Respond to email and telephone calls from staff on various issues, such as collecting availability, noting problems with schedules and fixing accordingly, and updating staff schedules while ensuring appropriate record keeping of all changes to staffing schedules throughout the scheduling period. • Liaise with HR team and site supervisors with regards to new hires, open lines, start dates, site orientations, and medication training coordination as needed. • Meet new hires, review scheduling procedures for new staff. • Update relevant communication records, together with HR team, to ensure site orientations and medication training completed for all new staff. • Provide schedules to staff at their request or periodically as needed. • Send notifications to frontline staff and/or supervisors reminding them of upcoming scheduling periods and posting dates. • Participate in Head Office orientations organized by HR: presenting scheduling guidelines to new hires. • Attend sites for special events as required. • Record and input into PSL’s client information and management system all approved staff time-off (provided by site supervisors), coordinate vacant lines and input shifts for reassignment, and ensure accuracy of staff schedules prior to 4-week postings. • Post a 4-week shift schedule and unassigned list, utilizing all availability as per Collective Bargaining Agreement. • Update unassigned shifts on a weekly basis and share with frontline staff and supervisors to encourage PSL coverage of shifts. • Monitor staff overtime, ensure fairness of shift allocation and monitor external agency usage. Hours per week: Monday-Friday 40 Rate of Pay: $19.50/hr