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Job Title: Guest Experience, Technical Analyst   Date Posted: 03/28/25 Ref. Number: 412 Type: Full Time Part Time Location: Vaughan Requirements: What we are looking for from you: 3+ years of experience as a Business Analyst; Undergraduate degree in Business/Commerce, Engineering, Mathematics preferred; Meticulous attention to detail, strong organizational skills, and strong sense of ownership. Experience creating reports/dashboards using a variety of different styles of tables and charts to tell a story clearly and concisely Proven ability to quantify and analyze customer data/results in a concise easily understood format tailored to the audience; Enjoys helping teammates work through problems using frameworks, logic, and analytics; Strong communication skills, able to comfortably interact with partners and executive management; Ability to prioritize tasks, manage deadlines, and communicate effectively in a fast-paced environment; A self-starter ready to proactively take initiative and seize opportunities to make an impact; A drive to be curious, test, and learn! Description: About the job: Our Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Pubs, Bier Markt, East Side Mario’s, Landing Group, New York Fries, the Burger’s Priest, The Pickle Barrel & Catering, State and Main, Elephant and Castle and Original Joe’s. With this diverse portfolio of restaurants our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer – we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet. The Guest Experience, Technical Analyst will interact with multiple lines of business within Recipe’s organization in defining business processes, gathering requirements, and aligning Recipe’s Guest Experience solutions to ensure seamless integration. In this role you will assist in planning, designing, configuring, developing, testing, and implementing enterprise level solutions related to Guest Experience management, reputation management, integration, and reporting. An in-depth understanding of emerging technologies and their application and overall usefulness is required. The Guest Experience, Technical Analyst will have a good blend of people, functional, and technical skills for cross team collaboration and support. The key responsibilities of this role can be segregated into four major categories: Business Analysis; Data Management; Enterprise level Business Solutions Design, Development and Deployment; Support/Training. What you will do in this role: Investigate and analyze existing systems and business requirements in order to provide cost effective and efficient solutions to Recipe’s end user community; Create reports from a variety of databases including Zendesk, Yext, Sprout Social and Ring Central; Work with end-users in mapping current and future business processes, identify gap analysis, and propose recommendations. Ability to analyze and document business processes relating to Zendesk, Yext, Sprout Social and Ring Central, Define, design, and develop business application solutions in liaison with external vendors and Recipe’s internal technical team. Understands source and target data systems, addresses data quality issues, and develops integrated solutions between systems where necessary. Stay up to date on industry trends, best-practices, and frameworks used to track, measure, and model customer data, metrics, and behaviours. Present quarterly to teammates and internal partners, sharing key KPIs, trends, and insight. What’s in it for you? Flexible/Hybrid work environment. 3 Days working in-office and 2 days working from home! You’d be joining a close-knit, innovative team of creative and energetic go-getters; You’d be a part of Canada’s largest full-service restaurant company that leads the industry in size and innovation; 20% associate discount dining card and monthly dining allowance valid at participating Recipe brands; A welcoming, fun and safe work environment founded on respect; Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands; Industry-leading benefits, wellness programs, and total rewards programs. Hours per week: Rate of Pay: TBD based on experience