Job Details

Return to Job List

Job Title: Customer Success Specialist   Date Posted: 04/23/25 Ref. Number: 783 Type: Full Time Part Time Location: Toronto Requirements: We are developing a privacy-preserving synthetic data generation algorithm to help companies make their data less siloed and more powerful. Together with 21 proprietary data partners, the Synthetic Society is a knowledge base that mirrors the real world and helps companies enrich their 1st party intelligence to build complete customer journeys. We have APIs and a marketing-focused business intelligence tool available to help customers easily leverage our datasets, integrate 1st party data in a privacy-preserving way, and run analysis and modelling in a few clicks. We are looking for a Customer Success Specialist to play a key role in our solutions team. This position involves leading the technical aspects of the sales process and customer engagement, from demonstrating our capabilities and implementing solutions that align with our clients' strategic needs. The ideal candidate will bring a strong technical background in AI, a passion for problem-solving, and a commitment to delivering value to our customers. --- **Here’s the headlines of what you will be working on:** **Sales and client relationship:** - Collaborate with sales team on business opportunities - Respond to RFPs, clients' support and technical inquiries - Act as trusted technical advisor to clients and prospects - Identify upsell and cross-sell opportunities **Product development and technical expertise:** - Drive product evolution based on customer feedback - Collaborate with product management on feature prioritization - Maintain deep knowledge of offerings and industry trends - Provide technical guidance to internal teams and customers **Implementation and integration:** - Design custom solutions for client needs - Oversee complex implementations and resolve technical issues - Design and execute POCs, analyzing results for improvements **Cross-functional collaboration:** - Work with engineering, product, and support teams - Participate in cycle planning and product roadmap discussions - Facilitate communication between technical and non-technical stakeholders **Documentation and knowledge sharing:** - Create and maintain technical and customer success documentation - Develop training sessions - Contribute to company knowledge base --- **Join Us If You:** - Have a Bachelor’s degree in a technical or analytics-related field - Have 2+ years of solution engineering, client success, technical sales, or a similar role within the data and AI domain - Are familiar with marketing science techniques such as marketing mix modelling, multi-touch attribution, and causal inference methodologies - Are technically savvy and can simplify complex concepts for others - Have a proven track record in client relationship management and advisory roles - Possess excellent presentation and communication skills - Thrive in a fast-paced, collaborative environment Description: Hours per week: Rate of Pay: