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Job Title: Junior Manager   Date Posted: 09/15/25 Ref. Number: 653 Type: Full Time Part Time Location: Markham Requirements: Guest Experience & Wellness Care  Welcome guests with warmth and attentiveness, ensuring every arrival and departure feels personal and memorable.  Support wellness-focused guest requests, ensuring spa, dining, recreation, and retreat experiences are seamless.  Respond promptly and compassionately to guest feedback, offering solutions that align with our values of care and hospitality.  Assist in hosting VIP guests, wellness groups, and spiritual retreat participants. Resort Operations  Assist with the smooth daily running of front office, housekeeping, food & beverage, spa, and wellness programs.  Conduct regular walk-throughs to ensure cleanliness, safety, and brand presentation standards are met.  Support staff scheduling, task allocation, and operational checklists.  Act as Manager-on-Duty (MOD) in the absence of senior leadership. Leadership & Team Culture  Inspire and motivate staff through compassionate leadership and clear communication.  Participate in onboarding and training, modeling our Trinity values of Service, Wellness, and Excellence.  Encourage teamwork and professional growth, fostering an uplifting and supportive work environment.  Promote eco-conscious practices and wellness-oriented service standards. Key Competencies  Wellness-Minded Service - sees hospitality as holistic care.  Leadership by Example - leads with compassion, presence, and professionalism.  Attention to Detail - ensures every space reflects serenity, cleanliness, and luxury.  Adaptability - thrives in a dynamic, service-oriented environment.  Eco-Spiritual Awareness - understands and promotes sustainability and mindfulness. Primary Criteria  Previous Managerial experience required;  Excellent oral communication skills required;  Positive interpersonal skills required;  Can handle local language and English.  Previous experience working within a hotel environment in the star / luxury market is essential Skills and Knowledge; Strong Communication skills (verbal, listening, writing);  Verbal Communication, Patience, Resourcefullness, Emotional Intelligence;  Innovative, Pro-active and reliable;  Passion for customer service;  Excellent time management skills and ability to multi-task and prioritize work;  Attention to detail and problem solving skills;  Excellent written and verbal communication skills;  Strong organizational and planning skills;  Proficient in MS Office, Zoom, WebEx, MS Teams, Google Meets, and other various Communications Platform along with POS, CRM, CRO, PMS;  Telephone Skills, Teamwork, Multitasks, Discretion and Judgment; and,  Anticipates Needs, Flexibility and Empathy of the Guests. Description: This role requires a top notch JRMGR who can delegate, manage, secure safety, and build relationships to facilitate the needs of our Guests, Servers & Waiters. Ensure that all guests are served to the hotels standard in the Restaurant / Bar / Lounge areas. Display highest standards of hospitality and WELCOME are demonstrated at all times within all food and beverage areas. Responsible to manage all aspects of Servicing Guests on a daily basis. Directs, coordinates and performs routine, preventive and service to obtain optimum efficiency and economy of hotel operations. The Junior Manager supports the overall guest experience and resort operations by assisting Senior Management in day-to-day activities. This role bridges leadership and service, ensuring that our values of care, wellness, and excellence are consistently delivered. Acting as a guide and mentor for staff, the Junior Manager ensures that The Trinity Resort’s atmosphere of serenity, warmth, and luxury is upheld at every guest touchpoint Administration & Growth Support  Assist in preparing operational and guest experience reports.  Monitor supplies and assist in ordering eco-friendly products aligned with our sustainability ethos.  Contribute innovative ideas to enhance wellness programming, guest satisfaction, and resort operations.  Participate in management meetings with a focus on service excellence and holistic care. Education, Qualifications & Skills  Diploma or Bachelor’s in Hospitality, Wellness, or related field (preferred).  3-5 years of experience in hotel, resort, or wellness operations in a leadership/supervisory role.  Passion for hospitality, wellness, and guest-centered service.  Excellent interpersonal, communication, and conflict-resolution skills.  Proficiency in Property Management Systems (PMS) (Little Hotelier) and Microsoft Office.  Flexible availability, including evenings, weekends, and holidays. Hours per week: 35 Rate of Pay: Negotiable