Job Details
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Job Title:
Customer Service/Order Desk Representative
Date Posted:
02/09/26
Ref. Number:
417
Type:
Full Time
Part Time
Location:
Pefferlaw
Requirements:
Computer literate (Microsoft Office, ERP Software);
Superior customer service communication skills utilizing tact, diplomacy and professionalism at all times;
Mathematically inclined;
Strong organizational skills;
Highly flexible – able to adjust quickly in a varied environment
Able to work both independently and as a team player;
Excellent time management skills;
Energetic, motivated to continue to increase product knowledge including installation techniques;
Confident in making sound decisions;
Effective communicator with staff as well as all levels of management
Thrives working in a very fast-paced environment;
Education/Certification/Experience:
Possesses some industry knowledge in exterior building products
High school diploma or GED;
Intermediate knowledge of Outlook, Excel, and Word.
Description:
We have an excellent full-time opportunity for a Customer Service/Order Desk Representative at our Pefferlaw location. The right candidate acts as the front line, providing superior service to our customers in person, and on the phone.
Major Areas of Responsibilities:
Serves customers by providing product information in person at the counter, as well as by email and phone;
Create quotes and enter sales orders through ERP system (Syspro);
Provides support to Branch Sales Rep;
Process customer returns;
Process electronic and cash payment transactions;
Prepare and reconcile day end deposits;
Maintain showroom and general housekeeping;
Responsible for opening/closing of showroom;
Assist with annual inventory and periodic cycle counting;
Assist with warehouse duties when needed;
Create purchase orders and supply chain transfers for sales orders;
Receive purchase orders and supply chain transfers into inventory;
Continue ongoing development of product knowledge of BMI products and allied products.
Hours of work:
40.0 – 47.5 hours/week;
Must be available to work between 7am-5pm Monday-Friday.
Hourly Pay:
$19-$22/hr
Hours per week:
40.0 – 47.5 hours/week
Rate of Pay:
$19-$22/hr