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Job Title: Analyst, Restaurants Systems
 
Date Posted: 02/09/26 Ref. Number: 422
Type: Full Time Part Time
Location: Concord
Requirements: What we are looking for from you:

Post Secondary Education is considered an asset;

Working knowledge of Windows environments;

Data accuracy and verification;

Experience with Point of Sale (POS) technology;

Restaurant Operations Experience is a key asset;

Good working knowledge of G-Suite;

Prior experience or general knowledge with inventory systems;

An appreciation of wider business demands;

Strong time management skills and the ability to work under pressure;

Demonstrated ability to quickly understand complex systems;

Strong interpersonal skills, including strong verbal, written communication skills, customer service skills and excellent listening skills;

Strong attention to detail;

Strong problem solving skills;
;
Ability to interact with individuals on all organizational levels;

Strong organization skills;

Multitasking,
Description: The purpose of the Analyst, Restaurant Systems is to accurately maintain, update, and launch all local and national Brand programs through their Point of Sale (POS), back office systems (inventory), e-commerce, and aggregator platforms as per the Brand specifications and requirements. The Restaurant Systems team also acts as a first point of escalation for the service desk, through troubleshooting issues accurately and efficiently.
What you will do in this role:

Implements changes and updates submitted by the Brand teams through a Request for Change (RFC);

Assists the Brands with the implementation of marketing initiatives (coupons and discounts);

Performs changes in POS, inventory, e-commerce and 3rd party platforms;

Ensures that all facets of inventory are properly configured and updated in the system to provide accurate tracking of data;

Maintains and improves end user interaction for all Systems;

Conducts comprehensive POS testing with Brand representatives;

Conducts detailed inventory testing with Brand representatives which includes confirming recipe details, inventory and supplier items;

Conducts thorough ecommerce testing with Brand representatives, which includes validating price, images, and menu item descriptions;

Reviews and manages upcoming requests for changes and updates;

Ensures that requests are feasible and provides alternative solutions for initiatives that may not be feasible with the current systems;

Discuss ideas and solutions for future projects and initiatives;

Works in conjunction with the Project Management team on Recipe and Brand specific projects intended on improving the system and support techniques relating to the restaurant;

Works as first level escalation point for the service desk on back and front of house POS issues involving menu items, price, and print locations.

Works as first level escalation point for the service desk on inventory issues;

Supports service desk with Restaurant Systems related issues;
What’s in it for you?

Flexible/Hybrid work environment;

You’d be joining a close-knit, innovative team of creative and energetic go-getters;

You’d be a part of Canada’s largest full-service restaurant company that leads the industry in size and innovation;

20% associate discount dining card and monthly dining allowance valid at participating Recipe brands;

A welcoming, fun and safe work environment founded on respect;

Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands;

Industry-leading benefits, wellness programs, and total rewards programs.
Hours per week:
Rate of Pay: