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Job Title: Bilingual (FR/EN)- ASC Solutions Associate   Date Posted: 03/19/26 Ref. Number: 965 Type: Full Time Part Time Location: East Gwillimbury Requirements: Required Skills and Experience Fluent in French & English Strong attention to detail and organizational skills Excellent written and verbal communication Ability to work overtime, shifts, and weekends if needed Proficient in Excel, PowerPoint, Word (SAP / ARI Part Smart Knowledge of Salesforce or CRM systems preferred Team-oriented with willingness to learn and take direction Physical ability for walking, standing, lifting (5–20 lbs), and occasional movement Education and Experience High school diploma or equivalent Previous call center or field service experience preferred Experience in outdoor power equipment industry is a plus Description: We’re looking for a motivated, bilingual (FR/EN) professional who thrives in a fast-paced, people-focused environment. As an ASC Solutions Associate, you’ll help expand our Authorized Service Center network and ensure customers get top-tier support. Position Summary The Bilingual (FR/EN) Service Call Associate is responsible for onboarding Authorized Service Centers (ASC) and large dealer groups, supporting them from the initial call to receiving a Greenworks account number. You’ll also assist customers and internal teams with warranty and ASC needs, acting as the first point of contact while building and maintaining relationships. This position is based in Holland Landing, ON. Essential Duties and Responsibilities Onboard new ASCs and maintain relationships with all service centers Contact at least 15 ASC prospects daily with a minimum 20% close rate Maintain an up-to-date ASC network to support all business units Support onboarding of large dealer groups Collaborate with the Commercial Customer Service Support Team to provide service solutions Ensure positive customer experiences and exceed expectations Maintain accurate records in Salesforce Follow all safety rules, policies, and procedures Perform other duties as assigned by management 💼 What You’ll Do: Connect with and onboard new ASC partners Drive results by reaching out to prospects daily Provide first-class support to partners and internal teams Maintain records and keep our network running smoothly 🌟 What You Bring: Fluent in French & English Strong communication & organizational skills Proactive, results-driven, and team-oriented 💰 Why You’ll Love This Job: $24/hour — above minimum wage! Career growth opportunities Collaborative, supportive team Experience in a growing, dynamic industry Hours per week: Monday - Friday 11:00am-7:30pm Rate of Pay: $24/hour