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Job Title: Bilingual Customer Success Agent   Date Posted: 03/19/26 Ref. Number: 966 Type: Full Time Part Time Location: East Gwillimbury Requirements: Schedule flexibility Previous call center experience Bilingual (French or Spanish fluency) Description: 💼 What You’ll Be Doing 📞 Help Customers Like a Pro: Answer calls, solve problems, and make someone’s day easier. 🧠 Learn Real Business Tools: Work with systems like Salesforce CRM and gain valuable office experience. 🔧 Troubleshoot & Problem Solve: Assist customers with equipment questions and guide them to solutions. 📦 Support Orders & Inventory: Check stock, process replacement parts, and keep things running smoothly. ✉️ Follow Up & Close the Loop: Send emails and ensure every customer issue is fully resolved. 🎯 Build Skills That Employers Love: Communication, multitasking, organization, and teamwork. Key Responsibilities: Answer incoming customer calls and take appropriate action Enter and maintain customer info in Salesforce CRM (Name, Address, Email, Payment details) Assist with troubleshooting, requesting pictures, videos, and proof of purchase when necessary Initiate orders for warranty or replacement parts Complete customer case details and send follow-ups Ensure the call queue is cleared by the end of each shift Complete hands-on product training 🌟 What We’re Looking For Fluent in English (French or Spanish is a huge bonus!) Friendly, confident, and great with people Comfortable using computers and learning new systems Strong attention to detail and accuracy while multitasking Team player who’s reliable and ready to contribute No extensive experience needed — we’ll train you! $22/hour — way above most summer jobs Weekdays only — enjoy your evenings & weekends Resume-building experience in a professional setting Supportive team environment Complimentary coffee onsite Product discounts & referral bonuses Opportunities for career growth Hours per week: Monday - Friday 9:00am-5:30pm Rate of Pay: $22/hour