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Job Title: Social Media and Customer Service Support - Contract (Hybrid/Remote)   Date Posted: 04/20/26 Ref. Number: 982 Type: Full Time Part Time Location: East Gwillimbury Requirements: Required Experience •Experience managing social media accounts (business or organization) •Strong understanding of Instagram and Facebook platforms •Basic video editing skills (Reels, short-form content) •Strong written communication skills (captions, messaging) •Ability to work independently and meet deadlines •Familiarity with Canva, CapCut, or similar tools Key Traits We’re Looking For •Creative and proactive thinker •Results-driven mindset (focus on growth and sign-ups) •Strong attention to detail •Ability to connect with parents and youth audiences Description: Role Overview We are seeking a Social Media & Community Engagement Coordinator to lead and execute a results-driven digital marketing strategy. This role goes beyond content posting — the successful candidate will be responsible for: •Increasing brand visibility •Driving engagement with local families •Supporting athlete registrations for programs and tryouts Key Responsibilities Social Media Management •Manage and grow Eagles Basketball Club’s presence on Instagram, Facebook and TikTok •Publish 4–6 posts per week (Reels, carousels, graphics) •Post daily stories where applicable Content Creation •Edit and format video content (training sessions, tryouts, events) •Create engaging graphics and short-form video content •Write compelling captions with strong calls-to-action (e.g., “Register Now”, “Book Tryouts”) Campaign & Growth Strategy •Develop and execute content aligned with key pillars, such as Athlete development, coach credibility, Community engagement, Tryout promotion, Parent-focused messaging •Support marketing campaigns for: Summer training programs/camps, Tryouts and Fall/Winter season registration Paid Advertising •Assist with setup and management of: Facebook and Instagram ads •Target local audiences (East Gwillimbury, Newmarket, Aurora, Bradford, Georgina) •Monitor and optimize campaign performance Community Engagement •Respond to comments and direct messages •Engage with local community groups, schools, and organizations •Help build relationships with local families and followers Performance Tracking •Track and report on: Engagement metrics, Follower growth, Website clicks, Campaign performance •Provide insights and recommendations for improvement Role Details •Type: Part-time / Contract •Hours: Up to 20 hours per week •Compensation: $20/hour •Location: Hybrid (remote with occasional on-site content capture at HALP – East Gwillimbury) What Success Looks Like •Increased social media engagement and follower growth •Increased website traffic and inquiries •Growth in athlete registrations for programs and tryouts •Strong and recognizable community presence Hours per week: Up to 20/week Rate of Pay: $20.00