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Job Title: Customer Success Agent - Contract June 1st to September 30th, 2026   Date Posted: 05/08/26 Ref. Number: 998 Type: Full Time Part Time Location: East Gwillimbury Requirements: Experience and qualifications required: •Demonstrate a strong customer-first approach with a courteous and professional phone manner •Proficient in Microsoft Office (Word, Outlook) and comfortable navigating multiple systems/screens •Strong attention to detail with the ability to multitask accurately •Team-oriented with a willingness to support colleagues during high-volume periods •Ability to work independently and seek guidance when needed •Strong proficiency in English (required) Nice to have qualifications: •Schedule flexibility •Bilingual (French or Spanish fluency) EMPLOYER REQUIRES THAT ALL CANDIDATES APPLY THROUGH THEIR ONLINE PORTAL. PLEASE APPLY THROUGH THE LINK BELOW PRIOR TO SUBMITTING APPLICATION THROUGH JOB SKILLS PORTAL: https://greenworkstools.ca/pages/careers-page?gad_source=1&gad_campaignid=22934357427&gbraid=0AAAAAoj0mND-zMKEKOvJE5mR75we_nuC9&gclid=Cj0KCQjwk_bPBhDXARIsACiq8R0p7CnuySt_DOcJGnaZ4NmVoT29WfJ4Zd9KhUP2HuQG0yw-dyPKXxIaAhPvEALw_wcB Description: Key Responsibilities: •Respond to incoming customer calls and provide appropriate solutions •Meet and maintain key performance indicators (KPIs) •Accurately enter and update customer information in Salesforce CRM •Troubleshoot equipment issues, including reviewing photos, videos, and proof of purchase when required •Check inventory using warehouse systems or tracking tools •Process warranty claims and initiate replacement part orders •Maintain detailed and accurate customer case records •Send follow-up communications to ensure complete issue resolution •Apply company policies to determine appropriate resolutions or escalate when needed •Ensure all customer inquiries are addressed by the end of each shift •Participating in hands-on product and systems training Pay Rate: $20/hour+ $2/hour for weekend shifts Contract Term: Full-time Start Date: June 1st, 2026 Shift: Thursday–Monday, 9:00 AM–5:30 PM Hours per week: Rate of Pay: $20.00/hour plus $2/hour for weekend shifts