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Job Title: Automotive Business Development Centre Representative   Date Posted: 05/19/26 Ref. Number: 496 Type: Full Time Part Time Location: Aurora Requirements: The ideal candidate is energetic, professional, and genuinely passionate about customer service. They thrive in a team environment, communicate confidently, and are committed to creating a positive and memorable customer experience. Required Skills & Qualifications Strong customer service, communication, and telephone skills Professional, positive, and customer-focused attitude Excellent organizational, multitasking, and follow-up abilities Comfortable working in a fast-paced environment with frequent interruptions. Strong attention to detail and accurate record-keeping skills Quick learner with the ability to adapt to changing priorities Proficient with computer software, CRM systems, and digital communication tools, Flexible availability, including evenings and weekends Interest or experience in the automotive industry is considered an asset. Core Competencies, Customer Relations, Communication & Active Listening, Organization & Planning, Team Collaboration, Adaptability & Initiative, Problem Solving & Sound Judgment, Continuous Improvement. Description: The Automotive BDC Representative is responsible for delivering exceptional customer service through phone, email, text, and online communication. This role supports sales and service operations by managing customer inquiries, scheduling appointments, maintaining accurate records, and building strong customer relationships. Key Responsibilities: Respond to customer inquiries through phone, email, text, and website channels, Schedule service appointments and follow up with customers regarding maintenance, recalls, and preventive services, Maintain accurate customer and vehicle records within CRM and dealership systems, Conduct outbound follow-up and customer satisfaction calls Provide vehicle status updates, service information, and warranty assistance, Support dealership promotions, events, and customer communications Address customer concerns professionally and escalate issues when required, Assist with service upselling opportunities and parts inquiries Deliver a professional and positive customer experience at every interaction. Hours per week: 20-30 Rate of Pay: 17.60