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Job Title: Retirement Home Concierge - Permanent, Full Time, Days   Date Posted: 07/10/26 Ref. Number: 432 Type: Full Time Part Time Location: Keswick Requirements: Must haves: • Completion of grade 12 education. • Excellent verbal and written communication skills. • Positive attitude and proven customer service skills through related work experience. • Proven organizational skills and ability to multitask. • Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point. • All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants. • As part of legislative requirements, all successful candidates must meet the provincial police check and tuberculosis screening requirements as applicable. Bonus Points for having: • Additional applied courses i.e. office administration preferred. Description: This posting is for an existing vacancy. If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Concierge your typical day will impact in the following ways: • Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing. • Promoting excellent customer service in all personal interactions with visitors, families, residents and team members. • Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures. • Providing clerical and computer support to all managers as requested. • Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets. • Performing other duties as assigned. Hours per week: Days Rate of Pay: $18.08