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Job Title: Client Experience Advisor   Date Posted: 07/30/26 Ref. Number: 770 Type: Full Time Part Time Location: Stouffville Requirements: Client Experience Advisor Job Category: Customer Service Employment Type: Full-Time Location: Stouffville, Ontario Salary: $22–$24/hour Benefits: RRSP & DPSP Matching Program, Wellness Account, Leadership Development Opportunities Position Summary The Client Experience Advisor serves as a trusted advocate for customers and a key point of contact to ensure exceptional service experiences. This is not a traditional customer service role. The successful candidate will be responsible for delivering a high-quality customer experience by understanding customer needs, proactively addressing concerns, coordinating internally to ensure commitments are met, and building strong customer relationships. The ideal candidate understands that exceptional service goes beyond responding to requests. It requires anticipating customer needs, identifying potential concerns before they become problems, and creating positive experiences that build customer trust and loyalty. What Success Looks Like Within the first 12 months, you will: Build strong relationships with customers across multiple service areas. Improve customer satisfaction and retention. Proactively identify and address customer concerns before they escalate. Provide timely and professional communication throughout the customer journey. Successfully manage and resolve customer concerns and escalations. Strengthen customer confidence and trust. Support operational teams by ensuring customer expectations are clearly understood and communicated. Contribute to a culture of service excellence and continuous improvement. Key Responsibilities Client Experience & Relationship Management Serve as a primary point of contact for customers requiring support, follow-up, or coordination. Build trust-based relationships through proactive communication and consistent follow-through. Understand customer needs, preferences, and expectations to deliver personalized service. Anticipate customer concerns and coordinate solutions before issues arise. Conduct customer outreach and follow-up activities to strengthen engagement and satisfaction. Customer Advocacy Act as the voice of the customer within the organization. Partner with internal teams to ensure customer commitments are delivered. Escalate concerns appropriately while balancing customer needs and business objectives. Identify recurring customer concerns and recommend improvements. Escalation Management & Service Recovery Manage customer escalations with professionalism, empathy, and urgency. De-escalate challenging situations and guide conversations toward positive outcomes. Investigate concerns, coordinate resolutions, and ensure proper follow-up. Maintain professionalism during difficult customer interactions. Operational Coordination Coordinate with service, retail, administration, and leadership teams to support customer needs. Ensure customer information, commitments, and follow-up actions are accurately documented. Monitor outstanding customer concerns to ensure timely resolution. Support customer communication initiatives and service excellence programs. Qualifications Required 2+ years of experience in customer experience, customer success, client relations, hospitality, concierge services, account management, or a related field. Exceptional verbal and written communication skills. Strong conflict resolution and de-escalation abilities. Demonstrated ability to build relationships and establish trust. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office and customer management systems. Valid G Driver’s License and willingness to visit customer properties when required. Preferred Experience in luxury service, hospitality, home services, property services, retail, or relationship-based customer environments. Experience managing escalated customer concerns. Experience coordinating across multiple departments. Experience working with CRM, ERP, or customer management platforms. Schedule & Location Primarily office-based position in Stouffville, Ontario. Occasional customer visits may be required. Flexibility needed during peak seasonal periods to support operational demands. Description: Hours per week: Rate of Pay: