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Job Title: Service Operations Coordinator   Date Posted: 07/30/26 Ref. Number: 774 Type: Full Time Part Time Location: Stouffville Requirements: Service Operations Coordinator Job Category: Customer Service Employment Type: Full-Time Location: Stouffville, Ontario Compensation $22–$24/hour Position Summary The Service Operations Coordinator supports daily service operations by ensuring processes are efficient, accurate, and well-coordinated. This role works closely with operations teams, field technicians, and customer support to track completed service work, maintain accurate records, coordinate follow-ups, and provide operational insights that help improve efficiency and customer satisfaction. The ideal candidate is highly organized, detail-oriented, and enjoys supporting teams by keeping processes running smoothly behind the scenes. Key Responsibilities Operations Coordination Review completed service work to ensure accuracy and completeness. Track operational follow-ups and ensure tasks are completed. Support route planning and workload management by identifying trends and capacity concerns. Maintain accurate operational records and documentation. Assist with reporting and analysis to improve operational efficiency. Field & Customer Support Support contractor and field service coordination. Monitor shared mailboxes and respond to customer inquiries. Process sales orders and maintain accurate information. Escalate service concerns and coordinate solutions with appropriate teams. Process Improvement Identify opportunities to improve operational processes. Provide support with data tracking, reporting, and service performance improvements. Assist teams with maintaining accurate systems and documentation. Qualifications Required Experience in operations, administration, customer service, logistics, or field service support. Strong organizational skills with excellent attention to detail. Ability to manage multiple priorities in a fast-paced environment. Excellent communication and problem-solving skills. Comfortable working with data, reports, and operational systems. Preferred Assets Experience with NetSuite or similar ERP/service management software. Experience supporting field service teams. Knowledge of pool service operations is considered an asset. Schedule & Location Primarily office-based position in Stouffville, Ontario. Occasional customer visits may be required. Flexibility needed during peak seasonal periods to support operational demands. Why Consider This Opportunity? Work with a collaborative and supportive team. Make a direct impact on operational efficiency and customer satisfaction. Opportunity to contribute ideas and process improvements. Stable organization with opportunities for growth. Description: Hours per week: Rate of Pay: