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Job Title: Administrative Assistant – Technical Operations   Date Posted: 07/30/26 Ref. Number: 777 Type: Full Time Part Time Location: Stouffville Requirements: Administrative Assistant – Technical Operations Job Category: Service Employment Type: Full-Time, Seasonal Location: Stouffville, Ontario Compensation $22–$26/hour depending on experience Position Summary We are seeking a highly organized Administrative Assistant – Technical Operations to support technical service operations and administrative coordination. This role focuses on technical service documentation, operational coordination, and communication between contractors, technicians, and internal departments. The successful candidate will help ensure service information, technical notes, and operational records are accurate, organized, and easily accessible to support efficient service delivery. The position interacts with technicians, customers, contractors, and field teams while providing administrative support and coordination for technical operations. Key Responsibilities Technical Operations Coordination Provide administrative support to the Senior Manager of Technical Operations. Coordinate communication between contractors, technicians, and field teams. Ensure service notes, property details, and operational updates are communicated to appropriate teams. Support coordination between technical operations, service management, warehouse, and office staff. Maintain organized records related to technical service activities. Service Documentation & Case Management Create, update, and maintain service cases, technical notes, and documentation within service management systems. Review technician and contractor reports to ensure information is complete and accurate. Track service updates, follow-ups, and outstanding issues requiring management attention. Maintain accurate records of service activities, equipment details, and technical updates. Assist with preparing repair quotes and service estimates based on technician assessments. Support service workflows from initial request through quotation preparation, approval coordination, and scheduling. Administrative Support Prepare reports and documentation requested by management. Assist with tracking technical service issues, equipment concerns, and follow-up actions. Support the organization and maintenance of technical procedures, service records, and operational documentation. Success in This Role Will Be Reflected Through Accurate and organized technical service documentation. Clear communication between technical teams, contractors, and internal departments. Reduced information gaps between field operations and office records. Timely and organized reporting to support operational decisions. Consistent administrative support that improves service efficiency. Qualifications Required Minimum 2 years of experience in administrative coordination, operations support, or service administration. Strong organizational and time management skills. Professional written and verbal communication skills. Ability to manage multiple tasks in a fast-paced environment. Experience with Microsoft Office and service management systems. Ability to understand technical notes, equipment terminology, and basic troubleshooting information. Preferred Assets 2–3 years of experience in the pool service industry. Experience with NetSuite or similar service management software. Familiarity with pool equipment, service terminology, or home services operations. Work Environment Full-time, in-office role based in Stouffville, Ontario. Fast-paced service operations environment, especially during peak season. Collaborative team environment supporting technicians, contractors, and technical operations. Ideal Candidate The successful candidate is highly organized, detail-oriented, and enjoys supporting operational teams through strong administrative coordination, communication, and documentation skills. Description: Hours per week: Rate of Pay: