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Job Title: Supervisor, Social Assistance   Date Posted: 08/14/26 Ref. Number: 922 Type: Full Time Part Time Location: Vaughan Requirements: WHAT WE'RE LOOKING FOR • Successful completion of a Community College Diploma or approved equivalent combination of education and experience. • Minimum of three (3) years of directly related experience in a human or social services environment involving client impacting decision making, risk assessment, and professional judgment in case based or service delivery contexts (including complex or escalated matters), and a minimum of one (1) year of direct supervisory experience. • Demonstrated experience in financial eligibility decision-making, including overpayment identification, cost recovery, collections, or related financial compliance activities. • Satisfactory Police Criminal Background Check. • Demonstrated knowledge of relevant Standards, Acts and Regulations, applicable legislation, industry standards, and current practices. • Ability to demonstrate the Region's leadership and core competencies. • Knowledge of community resources, including health, counselling and employment programs and services. • Sound knowledge of the Department’s program delivery operations, programs and services, the community served and client social issues. • Demonstrated report writing, analytical and project management skills to meet program objectives and work to tight deadlines. • Demonstrated ability to plan, coordinate, implement and evaluate programs and services in assigned program area, and to develop and implement change management plans. • Staff supervisory skills including knowledge of collective agreement administration and interpretation, labour relations principles and practices and relevant employment legislation. • Excellent interpersonal skills and ability to connect with a range of internal and external partners while focusing on fostering collaborative work relationships. • Strong communication, influencing and presentation skills with a strong customer focus. • Strong leadership to proactively engage in accessibility, diversity, equity and inclusion initiatives, committing to and taking action to contribute to a more accessible, diverse, equitable and inclusive workplace. • Intermediate skills in virtual platforms and MS Office Suite. • Ability to travel to off site locations in a timely and efficient manner, as required. • Ability to work outside regular business hours, as required. ALL CANDIDATES MUST APPLY ONLINE THROUGH YORK REGION'S ONLINE PORTAL PRIOR TO SUBMITTING YOUR APPLICATION TO JOB SKILLS https://york.hua.hrsmart.com/hr/ats/JobSearch/viewAll Description: ABOUT THE ROLE Reporting to the Manager, Social Assistance, is responsible for coordinating, delivering and administering person-centred Ontario Works (OW) Programs and regionally funded programs; supervising staff in determining applicant eligibility and providing integrated financial and wrap around case management services; supervising staff working with service providers ensuring compliance with Ontario Works legislation and policy directives; analyzing, identifying, developing and implementing initiatives to continually improve the effectiveness and efficiency of the OW Program in the provision of wrap around case management, with a long term perspective in addressing customer's needs; and ensuring responsive service delivery in a risk based, empathetic person-centred and collaborative manner. WHAT YOU'LL BE DOING • Oversees staff in determining applicant eligibility, case planning, financial and employment case management, investigations and reporting activities. • Interprets Ontario Works legislation and policy directives to ensure service delivery standards are adhered to and are responsive to customer needs while maintaining cost effectiveness and fiscal responsibility. • Reviews legislation and Provincial directives and provides input into new internal policies and procedures; assists and/or develops standard practices for the Branch in order to maintain program integrity and consistency. • Reviews and responds to internal review requests; reviews and approves case plans, non-compliance recommendations, and referrals for fraud investigations. • Leads staff in the provision of intensive wrap around case management and providing guidance to staff and ensuring service integrity. • Leads the development of OW marketing strategies and regionally funded training programs. • Oversees the disbursement of allowances and benefits to customers and vendors, the recovery of overpayments, court-ordered support and other assignments resulting from various financial supports. • Oversees the strategic and operational planning and the development of the communication strategies and annual business plan, including resources allocation, and monitors the action plan for achieving results. Scheduled Weekly Hours 35 Scheduled Shifts 8:30 - 16:30 Hybrid Work Opportunities May Apply - Vaughan Hours per week: 25 Rate of Pay: $118,193.00 - $134,230.00