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Job Title: Monitoring Operator
Date Posted:
01/23/18 Ref. Number: 850
Full Time Part Time
Location: Markham
Requirements:       Minimum high school diploma. Preferred a minimum of 1 year experience in the same or similar role such as 911 Operator/Dispatcher, Call Centre Operator, etc. Verbal and written fluency in English. Excellent telephone and communication skills. Flexibility to work 12-hour rotating shifts (day and nights). Advanced computer proficiency with strong data entry/keyboarding skills. Experience with SIMS alarm monitoring software is an asset. Ability to work under pressure. Attention to detail. Ability to stay focused at all times during working hours. Passing criminal record check.
Description: Monitor alarm and video systems utilizing specialized monitoring software and equipment. Respond to incoming alarm signals by notifying appropriate authorities such as Fire Department, Police, Emergency Medical Services and other contacts in a prompt and efficient manner following strict procedures. Diligently keep required records and files. Handle all telephone calls in a professional manner. Prepare and distribute reports internally and to external parties as required. Follow all established procedures, regulations and guidelines. Other related duties as may be assigned.
Hours per week: 2 Shifts (days 7 am to 7 pm;/nights 7 pm to 7 am)
Rate of Pay: TBD
Contact: Brian MacKenzie
905-948-9996 Fax: 905-948-9920

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