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Job Title: Technical Support Agent (Call Centre)
Date Posted:
03/12/18 Ref. Number: 862
Full Time Part Time
Location: Markham
Requirements:       Must have strong computer literacy, windows and Internet navigation knowledge. Available to work on a flexible schedule to meet customer demand. Excellent active listening and communication skills. Customer Champion: passionate about providing world class customer service. Strong problem solving skills and ability to deal with customers diplomatically and effectively in a fast paced environment. Punctual and committed to work schedules. Must have superior verbal communication and interpersonal skills with a professional telephone manner. Able to multitask in a fast paced environment - strong team work skills and accountability.
Description: Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about computers and services. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve computer hardware and software issues  Follow standard processes and procedures. Identify and escalate priority issues per Client specifications. Redirect problems to appropriate resource. Accurately process and record call transactions using a computer and designated tracking software. Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business. Organize ideas and communicate oral messages appropriate to listeners and situations. Follow up and make scheduled call backs to customers where necessary.
Hours per week: Monday - Friday ( 40 )
Rate of Pay: $ 30,000 - $ 40,000 per year
Contact: Brian MacKenzie
905-948-9996 Fax: 905-948-9920

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Job Developers Team
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